Job Description

We are looking for a detail-oriented Operations Associate to support our revenue and operations workflows by managing insurance verification and charge entry transactions. This role plays a critical part in ensuring accurate patient insurance data, correct coding, and timely transaction processing. The ideal candidate has hands-on experience with insurance verification, understands medical coding basics (including ICD codes), and is comfortable working in a fast-paced, process-driven environment.
Key Responsibilities

• Perform insurance eligibility and benefits verification across payers prior to services

• Accurately enter charges and transactions into internal systems and billing platforms

• Review patient demographics, insurance details, and coverage information for accuracy

• Work with ICD codes and ensure correct mapping during charge entry and verification

• Identify discrepancies or missing information and coordinate with internal teams for resolution

• Maintain detailed documentation and logs for verifications and transactions completed

• Follow SOPs and compliance standards while handling sensitive patient and insurance data

• Meet daily productivity and accuracy benchmarks consistently

• Support night-shift operations and collaborate with U.S.-based teams as required

Requirements
Required Qualifications

• 1-3 years of experience in insurance verification, charge entry, or healthcare operations

• Working knowledge of ICD codes and basic medical billing terminology

• Experience handling insurance transactions, eligibility checks, and benefit verification

• Strong attention to detail with high accuracy in data entry

• Good written and verbal communication skills

Preferred Qualifications

• Experience working with U.S. healthcare insurance payers

• Prior exposure to EHR, billing, or practice management systems

• Understanding of HIPAA and patient data confidentiality

• Experience working in remote or night-shift operations

This role is ideal for someone who enjoys structured work, values accuracy, and wants to grow within healthcare operations while working closely with global teams.
Location: Remote but should be based in Hyderabad
Training Requirement: Initial 1-2 weeks of in-office training (mandatory)
Working Hours: 4:00 PM IST - 1:00 AM IST

Skills Required