Job Description

Role Overview:

We are seeking a detail-oriented and proactive Operations Associate to join our team. The ideal candidate will handle booking, reissuing, and cancellation of air tickets and hotel reservations while ensuring high-quality service delivery.

Key Responsibilities:

Ticketing Operations:

Book, reissue, and cancel air tickets for domestic and international travel. Ensure compliance with airline policies and fare rules.

Customer Support:

Address client inquiries related to bookings, cancellations, and travel policies. Provide timely updates on booking status and resolve operational challenges.

Coordination and Documentation:

Maintain accurate records of all transactions and client communications. Coordinate with airlines, hotels, and other service providers as needed.

Problem Solving:

Handle last-minute changes, cancellations, and reissues efficiently. Ensure minimal disruption to client travel plans.

Qualifications and Skills:

Experience in the travel industry, especially in ticketing and reservations, is preferred. Proficiency in GDS platforms like Galileo, Amadeus, or Sabre is a plus. Strong organizational skills and attention to detail. Excellent communication and customer service skills. A willingness to learn and grow within the role. Knowledge of corporate travel policies is a plus.
Job Type: Full-time

Pay: ₹180,000.00 - ₹300,000.00 per year

Benefits:

Cell phone reimbursement Paid sick time
Application Question(s):

Experience in any GDS system like galileo, amedus etc
Education:

Bachelor's (Preferred)
Experience:

Operations management: 1 year (Preferred)
Work Location: In person