Job Description

Company Description
Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive. When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement. Join Visa: A Network Working for Everyone.


Position Description: The DPS Forward Associate Systems Analyst will be part of our World Class Client-Facing Support Team and will be responsible for supporting our growing client base's business and technical needs. DPS Forward is a digital issuer processing platform that will provide our digital clients agility and operational excellence @ scale. It combines the best of proven DPS issuer processing capabilities with a new suite of REST APIs designed to integrate with modern, digital banking cores. The suite of APIs are designed to be consumed as fit-for-purpose building blocks from which to create unique card programs and payment solutions. The role involves significant interaction with but not limited to: Monitoring (eyes on glass), ticketing and office communications. As a member of the VOCC (Visa Operations Command Center) you will be on the front line of application and environment support. Members are directly responsible for error mitigation and escalation to advanced support teams in a 24x7 environment. Candidates must be able to work as part of a team with staff across multiple locations. They must also possess the ability to deliver results in a dynamic and ever-changing environment, utilizing excellent communication and time management skills. Decision Making and Impact:

• Strong work ethic, with the ability to work in fast paced, team-oriented environment.
• Use sound judgment and good time management in prioritizing work to maintain all service level agreements and client perception during a crisis situation.
• Interact with the staff during a crisis to ensure that all objectives are met on time.
• Quickly and accurately assess the impact of a major system or application outage and communicate the impact to management.
• Use verbal and written communication skills to ensure that all activities and bridge calls are well coordinated, and incidents are accurately documented.
• Bridge the gap between technical staff and management during an incident.
• Act with a sense of urgency to drive incidents to resolution and provide analysis. Identify follow up items and areas for improvement and propose solutions.
• Own projects within the team and drive them to resolutions.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office two days a week, Tuesdays and Wednesdays with a general guidepost of being in the office 50% of the time based on business needs.

Qualifications

Basic Qualifications

• 4 or more years of work experience with a Master’s Degree or a more Advanced Degree
• High proficiency in Microsoft Office Suite
• Advanced experience with Linux/Unix
• Verbal/written communication skills as well as organizational skills
• Ability to prioritize a constantly changing workload
• Interpersonal skills and a desire to excel as part of a team

Preferred Qualifications

• 4 or more years of work experience with a Master’s Degree or a more Advanced Degree, including a comprehensive understanding of the payment industry.
• ITIL Foundation Certificate is a plus
• Experience with ServiceNow, Netcool, or other industry-standard monitoring and ticketing tools
• Experience with troubleshooting with Perfmon, Grafana, or other performance monitoring tools
• Experience maintaining and troubleshooting mission-critical systems
• Experience Kubernetes container system is a plus
• Able to read various programing languages including but not limited to: JAVA, .NET and C#.
• Detailed understanding of network environments including security layers.
• Advanced experience working within distributed systems in multiple locations around the world.
• An understanding of applications and APIs workflows.
• An understanding of DB environments (MSSQL, MONGO ect)
• Require Good Business Communication Skills, understanding Role hierarchy and Escalation matrix
• Previous Experience in Production Support or Application Support Environment is Plus

Additional Information

Visa has adopted a COVID-19 vaccination policy. As a condition of employment, all employees based in the country where this job is located are required to be fully vaccinated for COVID-19, unless a reasonable accommodation is approved or as otherwise required by law.