Job Description

Operations Analyst Position Overview Job Title Operations Analyst, NCT Location Pune The Analyst will be responsible for completion of day-to-day activity as per standards and ensure accurate and timely delivery of assigned production duties. He/she needs to ensure team adherence to all cut-off times/deadlines and quality of processing as maintained in SLAs. Needs to monitor queues and do work allocation. He/she should ensure that all queries/first-level escalations related to routine activities are responded to within the time frame specified. Needs to conduct checks and maintain documentation to ensure that there are sufficient records for future reference. Should take responsibility and act as backup for the team manager in his/her absence and share best practices with the team What we\'ll offer you Best in class leave policy Gender neutral parental leaves 100% reimbursement under child care assistance benefit (gender neutral) Flexible working arrangements Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Your key responsibilities Executing assigned production activities Ensure 4 eye principal is being followed in the team Conduct spot checks to ensure and document adherence Maintain up to date process manuals Manage queries within team and resolve them with help of onshore colleagues if required Assist manager in reviewing process changes and update procedures Plan back up for team during their MTAs Escalate all issues in time, to the appropriate level, to avoid any adverse impact on the business Maintain clear and prompt communication with departments like risk, front office and performance measurement, IT etc. Ensure team work culture is practiced. To get involved in process improvement projects driven by the management. Ensure proper back-ups created and assist other teams during contingencies (Staff shortage, high volumes etc) Your skills and experience Excellent written and oral communication skills in German language are a must Ability to plan and organize work Ability to follow up and drive open items to closure Innovative thinking Generate and maintain MIS for process performance Working knowledge of MS Office tools, Adobe Acrobat, Quark Express, Reporting systems like FIS XP, SCD are a must Basic knowledge of different investment banking regulation like EMIR, MIFID, etc Experience of managing multiple activities with different timelines and coordination required Experience of managing processes preferable How we\'ll support you Training and development to help you excel in your career Flexible working to assist you balance your personal priorities Coaching and support from experts in your team A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your needs About us and our teams Please visit our company website for further information: Our values define the working environment we strive to create - diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer. We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation. Click to find out more about diversity and inclusion at Deutsche Bank.

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