Why You\'ll Love Cisco

We change the World; you will become passionate about your employer and the brand you represent. Everything is converging on the Internet, making networked connections more meaningful than ever before in our lives. Our employees\' groundbreaking ideas impact everything imaginable, from entertainment, healthcare, and education, to public and private sectors, smart-cities, and everyday devices in our homes. Here, that means we will take creative ideas from the drawing board to dynamic solutions that have real world impact. We believe Cisco is evolving a rich solution portfolio of next generation software, hardware, and services to meet customers\' changing business requirements in the digital economy.


What you\'ll do

The Operations analyst is part of Commerce Operations (CO) organization. The operation analyst provides operational engagement and advisory services to sales across Quote to Cash operation and processes for Cisco\xe2\x80\x99s products, services and software business.

The Operations analyst works directly with sales leader, account managers and other cross-functional stakeholders to provide world class operations management and advisory services. These services include:

• 
  
  Commit management services, providing visibility to both sales and CO leadership on the execution of weekly forecasted deals, with proactive risk mitigation through deal readiness and cross-functional team engagements (sales, channel, engineering, finance, IT, customer service)
  
  Driving action with internal stakeholders to ensure that the quality of bookings and other compliance norms for the country/segment are met and maximize revenue attainment for the country/segment
  
  Provide operational advisor/consultation to sales teams through Quote to Cash
  
  Responsible for communication and enablement of sales teams for all changes executed on Cisco\xe2\x80\x99s commerce tools and processes as the business transforms
  
  As an Agile Team Facilitator (ATF), facilitate the Squad (mini team) who supports case-based inquiries and help them for quick resolution and remove impediment where possible as well as ensuring right metrics are captured and reported.
  
  Identify improvement opportunities to be simplified, automation and make the complex easy on Quote to Cash operation and process
  
  Drive ideas around simplification of doing business for our stakeholders - Problem identification, Root case issues and propose expected simiplication ideas
  
  Measure performance through key outcome metrics and review progress through operational reviews
  

Qualification

• 
  
  Requires BA/BS degree or equivalent plus 7+ years related experience
  
  Excellent communication skills at all levels \xe2\x80\x93 both presentation and personal, soft skills
  
  Advanced level of proficiency with Excel and PowerPoint preferred
  
  DMAIC preferred

Experience

• 
  
  Knowledge of E2E operational processes
  
  Experience process improvement activities
  
  Experience driving cross-functional and/or global initiatives
  
  Experience in leading change management
  
  Other experience, which is a distinct advantage include:
  
  Cisco ordering or technology knowledge / certification (Product, Services or Software)
  
  Sales Operations experience
  
  Experience in Agile operation

Other general expectations

• 
  
  Data analytics skills with ability to translate data into business intelligence
  
  Ability to translate Cisco and our stakeholders\xe2\x80\x99 priorities in a consultative manner to drive operational excellence
  
  Solution minded, understanding root cause and able to implement necessary changes
  
  Enjoys working in a fast-paced changing environment. Take-charge attitude and able to demonstrate flexibility, resiliency and able to adapt quickly to changing priorities
  
  Demonstrated ability to build and manage relationships within Cisco
  
  Strong collaboration, influencing and facilitation skills both inside of direct organization and across cross functional teams
  
  Demonstrated ability to build and manage relationships within Cisco and externally

Message to applicants applying to work in the U.S.:


When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate\'s hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process. U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program. Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco pays at the standard rate of 1% of incentive target for each 1% revenue attainment against the quota up to 100%. Once performance exceeds 100% quota attainment, incentive rates may increase up to five times the standard rate with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.