Job Description

:Effective Volume of Account Instruction & SR Process Mgmt. Volume & TAT Mgmt incl. Manual process mgmt Productivity-
(Employee) to achieve 80 Service request during the day at Account Instruction
Ideas -
- 4 ideas per Quarter, which save Non-value adds / Save cost with clear quantification with proofs
TAT
Assigned SR for the day should be completed for Account Modification.
SR

• 95% Within Prescribed SR Category TAT

Effective Volume of Account instruction TAT and Manual activities 1. Consistency in Scrutinizing the service request so that business target is achieved.
2. Should be Proactive in time management so that given volume is handled in a better way with Quality and Accuracy
3. Account instruction &Manual acitivities SR assigned till 2PM to be processed on day-0(Day 0- 99%)
SR
4 95% Within Prescribed SR Category TAT
Customer Service A. Ensure error free Authorization with Quality and Accuracy which is extremely important to avoid below risk
1. Reputaion Risk
2. Financial Risk
3.Customer complaints
B.
1.There should be consistency numbers in processing the request on hourly basis
2. No wrong authorization should be done reasons which increases the TAT of end customers. Checker should ensure the sameInternal Control/Quality Control 1.Audit Report
2. internal & External QC error report

• Error % (Audit/IA/QC/QA etc.,) :: 0.5% is the tolerance limitxe2x80xa6..
• 0.5% 100%
• 0.6-1.5% 50%
• 1.6-2% 25%
• >2% 5%

3. Ensure to follow the approved process strictly so that bank channels are not misused
4. Maker should ensure strictly the prescribed request letter/customer request letter where enclosed, and ensure all the KYC docuements are duly enclosed, and should check whether the maker has been done modification correctly and same needs to be checked and authorized.
Process Knowledge / Innovative Ideas Knowledge
1. It is extremely important that respective officials to be well versed with product and Process so that they can comply regulatory and internal guidelines.
2. Courses should be complete which was shared by the HR
3. Proactively self updated with Process and Policies
4. Completion of all LMS on time without any reminders. 5. Intiating Ideas for change in process and improvement.Initiatives 1. Take-up 3 critical Process in a quarter do Complete Analysis and provide write-up remarks with clear details.
2. 3 Ideas per Quarter (Self Idea) to be generated/implemented which will result in Cost Savings or NVA removals (Non-Value Add) and the same to Benefit the Unit
3. Proactively self updated with Process and Policies and should get cross train in other process as well
4. Completion of all LMS on time without any reminders.
5. Intiating Ideas for change in process and improvement.

Equitas Small Finance Bank