Job Description

Company DescriptionWhen you\'re one of us, you get to run with the best. For decades, we\'ve been helping marketers from the world\'s top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services. Epsilon\'s best-in-class identity gives brands a clear, privacy-safe view of their customers, which they can use across our suite of digital media, messaging and loyalty solutions. We process 400+ billion consumer actions each day and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon India is now Great Place to Work-Certified\xe2\x84\xa2. Epsilon has also been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Positioned at the core of Publicis Groupe, Epsilon is a global company with more than 8,000 employees around the world. For more information, visit or our page.The Operations Analyst 1 is responsible for working with Data Client Solutions, Sales, Model Performance, and Product Management to provide the highest quality products and services to our internal and external customers. Primary responsibility includes custom file manipulation and conversion for use in our statistical mail-file modeling, analytics, and results analysis as well as monitoring and updating the Results and Marketshare portals and generating reports for the Results team.This position is for 1.00 PM to 10.00 PM IST ShiftKey Accountabilities:Handle all aspects of file processing for conversions to be used in custom models, analytics, and results analysis - includes, but is not limited to the following:Accuracy

• Responsible for maintaining the MTC Request Tracker queue, accepting, tracking and processing all mailfile conversion requests
• Review File Conversion Report or Mailfile Conversion Form requests
• Evaluate campaign list of lists and requested keys for conversion
• Verify all sources are accounted for and manually modify for processing
• Compare list of list to mailfiles for given campaign to determine matches
• Review client supplied responder file or create AMF database pulls splitting with defined responder criteria
• Pull files from Channel View as necessary
• Enter conversion parameters and run jobs through the production system
• Quality control of all output files prior to publishing for modeling or analytics
• Maintains a high level of accuracy, quality, and efficiency of requests completed through proper QC and job organization
• Update and maintain the Marketshare portal and produce quarterly reports for management and Results

On Time Delivery

• Keep Account Specialist updated on the status of all orders in progress
• Monitor and document progress of job through Request Tracker and/or OTRS system
• Responsible for managing own workload to ensure on time delivery; may require securing help from others at times
• Work with Account Specialist and Sales to troubleshoot stalled jobs due to incorrect or missing information in a timely manner
• Deals with ambiguity while maintaining composure and problems solving under tight deadlines
• Ensure successful completion and publishing of all conversion requests

Effective Teams

• Builds rapport within team and across department
• Provides timely information to internal customers providing necessary information to make accurate and quality decisions
• Before leaving on PTO, arrangements are to be made within team for backup to complete all outstanding jobs; and communication made to AS regarding handoff
• Assist teammates as needed to ensure the department as a whole meets its obligation to internal and external customers

QualificationsInterfaces / Metrics (if applicable):Interfaces include but are not limited to:

• Model Performance
• Stats
• Sales
• Client Services
• Clients
• Data Acquisition & Data Performance
• T&D
• Meet or exceed expectations in support of department objectives including:
• Accuracy - Credits/Conversion Audits
• On Time Delivery
• Service Level Agreements are met and workload is balanced across team
• Interpersonal Core Competencies - Effective Teams
• Accountability, Communication and Teamwork
• Protects Business Integrity
• Adheres to business best practices, demonstrates integrity and looks for new opportunities for improving quality
• Training - Knowledge and Skill Development

Minimum Qualifications:

• College/Associate Degree in Information Technology or equivalent
• Year experience
• Basic computer skills

Additional InformationEpsilon is committed to promoting diversity, inclusion, and equal employment opportunities by using reasonable efforts to attract, recruit, engage and retain qualified individuals of all ethnicities and backgrounds, including, but not limited to, women, people of color, LGBTQ individuals, people with disabilities and any other underrepresented groups, traits or characteristics.

Publicis Groupe