Job Description

Position title Associate Operations Location India Gurgaon Business Function Operations Department Traiana Company Overview OSTTRA, 50/50 owned by CME Group and IHS Markit, is a leading provider of progressive post-trade solutions for the global OTC markets across interest rate, FX, equity and credit asset classes. It incorporates CME Group\'s optimization businesses -Traiana, TriOptima, and Reset - and IHS Markit\'s MarkitSERV, headquartered in London. Department Overview Traiana provides the world\'s markets with the monitoring of pre-trade risk and automate post-trade processing of financial transactions for listed and over-the-counter trading. This also includes the provision of regulatory reporting services. Our networks link market participants in high speed-to-market, real-time communication across the trade lifecycle, globally. Services, such as the Harmony Network, have become the market standard for post-trade processing in an increasing number of markets. Traiana Operations provide operational day-to-day customer support for all services supported within the Traiana suite of products. They are also responsible for the new client setup and new process adherence for the external client communities. They work closely with Professional Services, Product Management, Client Account Management, Business Development and Technology to ensure timely and accurate responses to customer inquiries. The group is also responsible for incident reporting and escalation. Position summary We are looking for self-driven, client focused individuals with great problem solving and analytical skills to fill an Associate position within the Operations group. The successful candidate will be responsible for providing day-to-day customer support for all services supported within Traiana\'s suite of products. The Onboarding team assist clients with new client set ups and UAT testing prior to go-live in Production environment. Client Services team is responsible to assist existing clients with daily queries pertaining to Production environment. Duties & accountabilities As part of platform / system support, individual is required to assist on everyday client queries pertaining to access management, system workflow, technical errors, customization requirements etc. High level of direct client interaction. Client queries handled via emails and phone hotline. Act as the primary point person for incident management for Traiana-wide incident impacting our globally based clients during EMEA hours. Incident management responsibilities include: Response to initial incident notification Providing regular updates to clients per SLA Primary liaison for aiding our clients through post-incident recovery Provide Major Incident reporting following any Severity 1 outages per SLA. Participate in internal testing of applications, prior to any change going live in production. Work closely with internal teams for system enhancements. Ensuring accurate input of static data client profile configurations are processed daily and the team meets assigned targets and SLA\'s. Monitor client query queues, diagnose and resolve any resulting exceptions or errors and work with internal groups to provide resolution. Respond to client requests by providing detailed analysis and feedback. Process reports (user list / Trade) as requested by clients. Participate in internal / external training needs. Educate clients on upcoming changes. Liaise with participants for rolling out new products Communicate and assist internal departments for onboarding new participants in a timely manner and effective implementation of the product. Business competencies Education And Experience University graduate preferred 4 to 6 years of experience required Work experience in the financial markets preferably in operations Knowledge of OTC / FX products, the trade clearing process and application support a major plus Prior experience working on Traiana applications is a major plus Commercial awareness Ability to work in fast paced environment with client orientation Management Requirements Not applicable Personal competencies Personal impact Strong customer service and problem-solving skills Focused on Operational Control and Data Security Flexible and able to adapt to change Able to work independently with minimal supervision Communication Excellent interpersonal, written and verbal communication skills Teamwork Customer service and satisfaction are key priorities for the firm. Candidates must be aware of the impact of their actions on internal and external clients Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: [HIDDEN TEXT] and your request will be forwarded to the appropriate person. US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. 20 - Professional (EEO-2 Job Categories-United States of America), BSMGMT203 - Entry Professional (EEO Job Group) Job ID: 294618 Posted On: 2023-11-09 Location: Gurgaon, Haryana, India

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