Operations & Customer Success Associate
Year Noida, Uttar Pradesh, India
Job Description
You will be the face of AceIPM for our students. Student success is your middle name, and you take pride in ensuring that every student who enrols with us has a fantastic experience. From onboarding to general queries to escalations, you will handle it all.This is a demanding but extremely gratifying role, as you will directly impact the lives of our students. If you have a passion for customer service and thrive in a fast-paced environment, this is the role for you.Roles & Responsibilities
- Provide world-class customer service to our students via email, phone, and live chat.
- Be the first point of contact for students with regards to queries, concerns, or feedback.
- Onboard new students and help them get started with our products & services.
- Coordinate test uploading, time-table scheduling, and other logistics with students & faculty.
- Excellent written and verbal communication skills (Both Hindi & English).
- An empathetic approach to customer service. Proactive problem-solving skills.
- Prior experience in customer support or operations would be a plus but is not required.
- Computer literate, proficient with MS Office Suite and MathJax/MathML.
- Commuter assistance
- Flexible schedule
- Paid sick time
- Paid time off
- Day shift
- Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Preferred)
- Bachelor's (Preferred)
- English (Preferred)
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Job Detail
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Job IdJD2853102
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationNoida, Uttar Pradesh, India
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EducationNot mentioned
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ExperienceYear