Job Description

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Job Responsibilities:

• Working with product and process subject matter experts, define and document client service and implementations procedures including setting up calls and follow ups
• Develop procedure content and ensuring the appropriate approvals are taken prior to publishing
• Checking for cross regional impact in case of global procedures
• Deliver business training and communications as required
• Ensuring procedures are current and annually reviewed
• Timely escalations and follow up with the relevant stakeholders
• Provide daily support of Process and Procedure websites, resolving issues, answering user questions, and implementing small fix requests
• Ensuring reporting is current and emailed on a daily/monthly basis
• Develop subject matter expertise to write and review content

Required Qualifications, Skills and Capabilities:

• Graduate with a minimum of 5 years of experience
• Prior knowledge of CIB Products, Adobe Dreamweaver product is an added advantage
• Intermediate to advanced Microsoft Office skills - Word, Excel and PowerPoint
• Ability to work as an individual contributor and a team player
• Excellent written and verbal communication skills including demonstrated ability to create effective presentations and clearly articulate messages to a variety of audiences
• Result driven, flexible and be able to adapt to changes quickly
• Analytical and trouble shooting skills

About Us:

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world\'s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants\' and employees\' religious practices and beliefs, as well as any mental health or physical disability needs.

About the Team: The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world\'s most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.

JPMorgan Chase