Job Description

Job Title: Operations Manager

Company:

Spotlight Creations

Location:

Chennai (On-site / Hybrid)

Experience:

2-4 Years (Digital Marketing / Creative Agency preferred)

Employment Type:

Full-time

About Spotlight Creations

Spotlight Creations is a creative digital marketing agency working with brands across real estate, food, fashion, healthcare, and local businesses. We focus on strong visuals, performance-driven marketing, and content that actually converts.

Role Overview

We are hiring an

Agency Operations Manager

to lead and coordinate agency operations across teams, projects, and client engagements. This role is responsible for ensuring

structured execution, timely delivery, and consistent quality

across all ongoing work.

The Agency Operations Manager works closely with

internal teams, sales, and clients

to align priorities, manage workflows, and maintain accountability at every stage of delivery, supporting smooth day-to-day operations and sustainable agency growth.

Key ResponsibilitiesTeam & Workflow Management

Coordinate and manage designers, motion graphic artists, social media managers, and freelancers Plan and allocate daily and weekly tasks across teams Monitor progress, quality, and timelines Conduct regular check-ins and review meetings Ensure internal processes and workflows are followed
Project & Delivery Oversight

Oversee execution of all client deliverables Track timelines and ensure commitments are met Identify potential delays or risks and address them proactively Ensure quality standards are maintained across all outputs Reduce rework through clear briefing and structured execution
Client Coordination

Manage client onboarding and ongoing communication Handle feedback, revisions, and approvals efficiently Set clear expectations around timelines and scope Support client retention through reliable delivery and communication
Sales & Internal Alignment

Coordinate with sales to ensure clarity on scope and deliverables Support proposal explanations and follow-ups when required Help prevent scope creep and ensure alignment between sales promises and delivery
Reporting & Process Improvement

Maintain project trackers and operational dashboards Share regular updates on project status and team workload Identify process gaps and suggest improvements Support leadership with operational insights and planning
Required Skills & Qualifications

4-7 years experience in a digital marketing or creative agency Proven experience managing cross-functional teams and multiple clients Strong communication and coordination skills Good understanding of digital marketing workflows and timelines Ability to manage priorities in a fast-paced environment Experience using tools such as ClickUp, Trello, Notion, Asana, or similar High level of ownership, organisation, and accountability
Good to Have

Experience working closely with sales teams Exposure to performance marketing or branding projects Leadership or team mentoring experience
What We Offer

Senior operations role with decision-making responsibility Opportunity to shape systems and workflows Direct collaboration with leadership Clear growth path within the agency Competitive salary with performance-based growth
Job Type: Full-time

Pay: ₹35,000.00 - ₹40,000.00 per month

Work Location: In person