with proven experience in managing day-to-day operational activities. The role involves team supervision, service quality monitoring, coordination with internal departments, and ensuring smooth facility operations in line with organizational standards.
Key ResponsibilitiesOperations & Team Management
Supervise daily operations and coordinate staff schedules, shifts, and responsibilities.
Ensure smooth execution of operational processes across the facility.
Monitor performance of therapists, housekeeping, and support staff.
Client Service & Quality Monitoring
Maintain service quality standards and ensure timely delivery of services.
Address client concerns and service-related issues in a professional manner.
Support personalized service coordination for high-priority clients.
Internal Coordination
Coordinate with doctors regarding scheduling, treatment planning, and patient follow-ups.
Liaise with the sales team to support bookings, onboarding, and service continuity.
Ensure proper shift handover for uninterrupted client care.
Inventory, Food & Laundry Coordination
Oversee stock requisitions and inventory control processes.
Coordinate with head office logistics for branch stock requirements.
Monitor inventory usage and report discrepancies when identified.
Ensure quality standards for treatment materials and consumables.
Supervise food services, diet schedules, and laundry operations to maintain hygiene standards.
Facility & Hygiene Oversight
Ensure cleanliness and upkeep of clinical and non-clinical areas.
Monitor waste management and hygiene practices.
Conduct regular facility checks and report maintenance requirements.
Reporting & Documentation
Review daily and weekly operational reports.
Track service delivery efficiency and client feedback.
Prepare monthly summary reports for management review.
Training & Compliance
Support staff training on internal processes, hygiene practices, and service protocols.
Ensure adherence to company policies and standard operating procedures.
Assist in performance evaluations and team development initiatives.
Petty Cash Coordination
Review petty cash requests submitted by the operations team.
Ensure requests are supported with proper documentation and justification.
Forward verified requests to the finance team for approval.
Track usage to ensure transparency and audit compliance.
Workplace Standards
Maintain professional conduct and respectful communication at all times.
Follow organizational policies related to workplace behavior and interaction.
Dress Code
Adhere to prescribed uniform and grooming guidelines.
Maintain a neat and professional appearance during work hours and official meetings.