We are seeking a highly skilled and detail-oriented Operational Manager to oversee end-to-end ILL (Internet Leased Line) service delivery operations. The ideal candidate should possess a strong understanding of telecom coordination, order management cycles, and cross-functional execution, ensuring seamless project delivery within defined SLAs.
Key Responsibilities:
Manage end-to-end ILL service delivery, from order initiation to final handover.
Coordinate effectively with Business Service Operators (BSOs) such as Airtel, TATA, Vodafone, and others.
Oversee PO-to-Cash and Order-to-Cash cycles, ensuring on-time and error-free execution.
Conduct feasibility checks, manage customer coordination, and review on-site order statuses.
Maintain accurate and up-to-date MIS reports and dashboards for project and delivery tracking.
Ensure strict adherence to delivery SLAs and company quality standards.
Liaise with internal departments (sales, technical, finance, and provisioning) for smooth operations.
Drive process improvement initiatives to enhance service efficiency and customer satisfaction.
Desired Candidate Profile:
Graduate / Postgraduate (Preferred specialization in Telecom, IT, or Operations).
Proven experience in telecom or ISP operations, particularly in ILL delivery and provisioning.
Strong analytical, communication, and cross-functional coordination skills.
Proficiency in MS Excel, MIS, and dashboard reporting tools.
Ability to multitask and deliver results within timelines.
Excellent negotiation and problem-solving abilities.
Job Type: Full-time
Pay: Up to ₹300,000.00 per year
Application Question(s):
Are you most comfortable with the Mayur Vihar Delhi location ?
What is your current annual salary / ctc?
What is your expected annual salary / ctc?
What is your notice period? (in days)
How many years of Proven experience in ISP operations particularly in ILL delivery and provisioning ?
Are you qualified with a Diploma/Degree in Telecom, IT, or Operations ?
Work Location: In person
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