Job Description

Designation - Operation Support Executive

Work Experience - 1 year to 3 years

Work timing -8am to 5 PM EST/CST/PST as per client requirement (India night shift)

Working Days - 5 Days Location -Work from Office in Bangalore

Reporting to - Process Manager

Immediate joiners preferred.

Role Description

- Inbound International Voice BPO role

- Its in Logistics Domain. The role will require interaction with US based customers/End users and managing their business needs.

- The role will require working knowledge of typing/maintaining basic reports in Excel

- Good Spoken English skills to interact with clients/end users

- Proven customer service skills that support robust and loyal relations

- Good math skills to organize load efficiency while not exceeding legal limitations.

- Proven Critical-thinking skills with the ability to take and give critical feedback.

- Must be self-motivated and able to manage the stress and demands of the role.

- Creative problem-solving incoming answering calls describing our service to potential clients (adding value during conversation)

Role Requirements :

- Great Spoken English Communication skills

- Previous international voice customer support experience preferable

- Ready to work in EST/CST/PST as per client requirements

- Basic Computer skills in Microsoft Office and Excel

- Familiar with Outlook, MS teams etc.

About VVS :

Verbiage Ventures Solutions is a BPO industry specializing in back-office operations. Our headquarters are located in Bangalore, India. Our India center is the back office for our US operations and provides IT and BPO services to various clients.

Job Types: Full-time, Fresher

Pay: ?15,000.00 - ?20,000.00 per month

Benefits:

Paid time off
Schedule:

Fixed shift Monday to Friday Night shift US shift
Supplemental Pay:

Performance bonus Quarterly bonus
Work Location: In person

Expected Start Date: 02/06/2025