Job Description

Department Overview
CSBB Operations, delivers a diverse set of foundational operational and contact center services for the enterprise and to consumer, small business, and wholesale customers, providing stability, scalability, and security for Wells Fargo. Services include deposits, payments and ATM operations, global fraud and claims, account reconciliation, wire transfers, cash vault and lockbox services, print and image services, unclaimed property processing, legal order processing, estate care, and voice, email, chat, and social media services for consumer and small business customers.

About the Role
You will work under Retail Core Operations (RCO) as part of CSBB Ops (legacy PVSI Operations) group of Wells Fargo Bank, N.A
Deposit Document Review team at Wells Fargo India will review customer and account documentation for new and existing deposit accounts to ensure signatures, tax certification, and supporting legal documentation is received and meets legal, regulatory and policy requirements.
The role would require working in a team of Operations Processors & Senior Operations Processors to fulfill work type requirement & meet service level agreement as defined by the business for Issue & Inquiry Resolution.

Responsibilities

• An Operations Processor will perform a variety of moderately complex to complex operational tasks.
• Takes accountability for entire process from receipt of work to resolution and closure.
• Tasks require coordination of information among various operational areas and customers. Uses multiple online systems.
• Duties may include - receiving and reviewing incoming work, contacting appropriate resources as needed, entering transactions into systems, verifying with accuracy; resolving complex customer/client requests using multiple resources and records.
• Along with eye to detail, Operations Processor must gain comfort working in volume driven environment.
• Preparing, editing, distributing, and/or correcting specialized and/or complex documents. Works under general supervision following established procedures.
• Exercise some judgment within guidelines.
• Considered a subject matter expert on operational issues related to process or function
• Acts as escalation point for new hired processors for complex issues or transactions, providing training as needed.

Essential Qualifications

• University degree in Business, Commerce or any other discipline
• Experience of 1.5-3 years in banking/Financial Services operations
• Good knowledge of Deposit Products
• Strong analytical skills with eye to details
• Strong communication skills both written and spoken
• Flexible with working in US operational hours i.e. India night shifts

Desired Qualifications

• Quality-Oriented. Demonstrates high-level of attention to detail and meeting deadlines
• Working knowledge in quality or with back-office processing experience or its equivalent
• College graduate, preferably in Commerce.
• Experience with Deposit Products, US transactional processes covering US day i.e. India night hours are highly recommended.
• Strong analytical skills with high attention to detail and accuracy
• Good verbal, written, and interpersonal communication skills
• Basic Microsoft Office skills
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information
• 10-key numerical data entry experience
• Strong organizational, multi-tasking, and prioritizing skills
• Strong problem-solving skills
• Ability to execute in a fast paced, high demand, environment while balancing multiple priorities
• DIPR, Hogan and SQN experience will be an added advantage.

Shift - 1830 to 0330 IST

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.