Job Description

Role Summary

The

Operations cum Marketing Executive

will play a dual role in managing smooth day-to-day operations of the centre while actively engaging in referral marketing activities. The role requires strong communication skills, field coordination, problem-solving ability, and a passion for healthcare service excellence.

Key Responsibilities

Operations Responsibilities

Support daily functioning of the centre with the Operations Manager. Ensure efficient workflow at reception, assessment, OP, diagnostics, pharmacy, and floor. Handle patient queries, escalations, and service recovery professionally. Monitor staff attendance, discipline, duty allocation, and performance. Assist in ensuring compliance with centre protocols, safety, and quality standards. Coordinate with doctors, nurses, therapists, and support teams to ensure smooth operations. Assist in managing inventories (stationary, pharmacy, consumables, equipment status). Support HR in onboarding, training new staff, maintaining documents, etc. Prepare daily operational reports and assist in audit readiness.

Marketing Responsibilities

Conduct referral marketing visits to clinics, hospitals, schools, and community centres. Promote the centre's services, specialty clinics, camps, and health packages. Build strong relationships with paediatricians, GPs, gynaecologists, and other referral partners. Maintain a referral database and track visit reports systematically. Support planning and execution of health camps, school programs, and awareness events. Coordinate with the design team for marketing materials, brochures, and creatives. Assist in social media activities and patient engagement campaigns (if required).

Required Qualifications

Bachelor's degree in any discipline (MBA/Healthcare Management preferred). 1-3 years of experience in operations or healthcare marketing preferred. Freshers with strong communication & field interest may also apply.

Skills & Competencies

Excellent communication and interpersonal skills. Smart, presentable, and patient-centric approach. Time management and ability to work in a fast-paced environment. Basic computer skills (MS Office, WhatsApp reporting, CRM/HMS familiarity preferred). Two-wheeler with valid license preferred (for marketing visits).

Benefits

Attractive salary based on experience. Performance-linked incentives for marketing achievements. Professional growth under an expanding healthcare network. Training and development opportunities.
Job Type: Full-time

Pay: ₹12,000.00 - ₹30,000.00 per month

Work Location: In person