to lead, control, and scale our tour operations. The role demands strong leadership, deep destination and logistics expertise, excellent vendor management, and the ability to deliver seamless, high-quality travel experiences across domestic and international markets.
Key Responsibilities
Lead end-to-end tour operations including planning, execution, and closure
Design and manage
domestic & international tour itineraries
Oversee vendor sourcing, contract negotiations, and service-level compliance
Manage tour costing, budgeting, margin control, and profitability
Supervise and mentor the operations team and tour coordinators
Ensure flawless guest experience and handle escalations during tours
Monitor tour execution in real time and resolve operational challenges
Develop and implement SOPs, checklists, and quality standards
Coordinate closely with Sales, Reservations, Finance, and Accounts teams
Ensure compliance with documentation, permits, tickets, visas, and vouchers
Prepare MIS, operational reports, and performance reviews for management
Identify process improvements and cost-optimization opportunities
Candidate Profile
7-10 years of proven experience
in Tours & Travel operations
Strong expertise in
outbound, inbound, and domestic travel
Excellent leadership, coordination, and people management skills
Ability to handle high-volume and complex tour operations
Strong negotiation, decision-making, and problem-solving abilities
Proficiency in MS Office, CRM, and travel management systems
Willingness to travel as per operational requirements
Preferred Qualifications
Graduate / Postgraduate in Travel & Tourism, Hospitality, or Management
Experience with
DMCs, corporate travel, MICE, or luxury tours
is an advantage
What We Offer
Attractive salary package as per experience and industry standards
Leadership role with decision-making authority
Growth opportunities in a fast-expanding travel organization
Professional and performance-driven work environment
Job Types: Full-time, Permanent
Pay: ?26,783.09 - ?50,000.00 per month
Benefits:
Cell phone reimbursement
Paid sick time
Provident Fund
Work Location: In person
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