Sundari Silks India is seeking a highly experienced and result-driven
Operations Manager
to oversee and optimize end-to-end showroom operations. This leadership role requires deep expertise in textile retail operations, strong business acumen, and mandatory
Six Sigma Green Belt certification
to drive continuous improvement, operational excellence, and superior customer experience in a high-volume showroom environment.
Key Responsibilities
Operations & Process Excellence
Lead complete showroom operations including sales, inventory, procurement coordination, logistics, and customer service
Drive continuous process improvement using Six Sigma methodologies to reduce wastage, improve turnaround time, and enhance productivity
Develop, standardize, and monitor SOPs, workflows, and audit systems
Present daily, weekly, and monthly MIS and operational performance reports to management
Sales & Business Performance
Track daily sales performance against targets and initiate corrective actions
Partner with sales leadership to improve conversion rates and average bill value (ABV)
Support festival sales, wedding seasons, and promotional campaigns
Strengthen repeat customer base and loyalty metrics
Inventory & Supply Chain Management
Oversee inventory planning, stock rotation, aging control, shrinkage reduction, and replenishment
Ensure 100% stock accuracy between physical inventory and ERP/POS systems
Coordinate with weaving units, warehouses, and logistics partners
Customer Experience & Brand Standards
Maintain a consistent premium customer experience aligned with brand standards
Handle high-value customer escalations, grievances, and dispute resolution
Finance, Compliance & Risk Control
Control operating expenses (OPEX) and identify cost leakages
Ensure statutory compliance, internal audits, cash controls, and loss-prevention systems
Support management with MIS, forecasting, and annual budgeting
Mandatory Qualifications & Experience
Bachelor's/Master's degree in Operations, Business Administration, Retail Management, or related field
Six Sigma Green Belt Certification - Mandatory
Minimum
10+ years of senior-level experience
in textile/showroom/retail operations
Proven experience managing
large-format or high-revenue textile showrooms
Strong expertise in
ERP, POS systems, MIS, and Advanced Excel reporting
Excellent leadership, strategic thinking, execution ability, and crisis management skills
Strong communication and stakeholder coordination skills
Compensation & Benefits
?70,000 - ?90,000 per month
Performance-based incentives linked to sales & operational KPIs
Health insurance & statutory benefits
Annual performance bonuses
Leadership growth & internal expansion opportunities
How to Apply
Interview Details
Contact : HR - 98844 64937 (WhatsApp your updated Resume and Call )
Benefits:
Health Insurance, Provident Fund, Yearly Bonus, Yearly Salary Increment.
Work Location : T Nagar
Job Types: Full-time, Permanent
Work Location: In person only.
Job Types: Full-time, Permanent
Pay: ₹70,000.00 - ₹90,000.00 per month
Benefits:
Health insurance
Provident Fund
Work Location: In person
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