Operation Manager

Year    Surat, Gujarat, India

Job Description

Role Overview:
As our Operations Manager, you'll take full ownership of day-to-day marketplace operations. You'll manage end-to-end shipping, logistics, customer service, and cross-functional coordination with urgency, accountability, and clarity. This is a hands-on, execution-focused role--not a back-office admin position.
Key Responsibilities: * Shipping & Fulfillment

  • Coordinate domestic and international shipments via FedEx, ParcelPro, DHL, etc.
  • Secure competitive logistics and insurance rates.
  • Ensure timely pickup, authentication, and delivery of items.
  • Customer Service Oversight
  • Monitor and ensure prompt CS responses, including on weekends.
  • Supervise CS team outputs and implement SOPs/templates for speed and consistency.
  • Operational Execution
  • Follow through all operations-related ClickUp tasks to closure.
  • Proactively escalate issues and prevent delays or miscommunications.
  • Work with cross-functional teams (product, QA, CS, logistics) to streamline flows.
  • Process Ownership
  • Suggest improvements, plug gaps, and lead the execution of process enhancements.
  • Handle reporting, documentation, and basic vendor/account management (e.g., ParcelPro portals).
Requirements:
  • 3-6 years of experience in operations, fulfillment, or logistics (eCommerce or marketplace preferred).
  • Proven ability to take ownership and execute with minimal supervision.
  • Strong communication and coordination skills.
  • Experience using tools like ClickUp, Zoho Vault, or similar.
  • Fluent in English; Gujarati or Hindi a bonus.
  • Based in Surat and available for full-time on-site work.
What We Offer:
  • Competitive salary based on experience CTC (?7.5-?10 LPA)
  • Direct impact on a fast-scaling international marketplace
  • Transparent, no-nonsense startup culture with high expectations and high trust
  • Learning opportunities and exposure to global operations

Skills Required

Beware of fraud agents! do not pay money to get a job

MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.


Job Detail

  • Job Id
    JD4790471
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Rs. 10,00,000 per year
  • Employment Status
    Permanent
  • Job Location
    Surat, Gujarat, India
  • Education
    Not mentioned
  • Experience
    Year