Job Description

Role Overview:
As our Operations Manager, you'll take full ownership of day-to-day marketplace operations. You'll manage end-to-end shipping, logistics, customer service, and cross-functional coordination with urgency, accountability, and clarity. This is a hands-on, execution-focused role--not a back-office admin position.
Key Responsibilities: * Shipping & Fulfillment

• Coordinate domestic and international shipments via FedEx, ParcelPro, DHL, etc.
• Secure competitive logistics and insurance rates.
• Ensure timely pickup, authentication, and delivery of items.
• Customer Service Oversight

• Monitor and ensure prompt CS responses, including on weekends.
• Supervise CS team outputs and implement SOPs/templates for speed and consistency.
• Operational Execution

• Follow through all operations-related ClickUp tasks to closure.
• Proactively escalate issues and prevent delays or miscommunications.
• Work with cross-functional teams (product, QA, CS, logistics) to streamline flows.
• Process Ownership

• Suggest improvements, plug gaps, and lead the execution of process enhancements.
• Handle reporting, documentation, and basic vendor/account management (e.g., ParcelPro portals).

Requirements:

• 3-6 years of experience in operations, fulfillment, or logistics (eCommerce or marketplace preferred).
• Proven ability to take ownership and execute with minimal supervision.
• Strong communication and coordination skills.
• Experience using tools like ClickUp, Zoho Vault, or similar.
• Fluent in English; Gujarati or Hindi a bonus.
• Based in Surat and available for full-time on-site work.

What We Offer:

• Competitive salary based on experience CTC (?7.5-?10 LPA)
• Direct impact on a fast-scaling international marketplace
• Transparent, no-nonsense startup culture with high expectations and high trust
• Learning opportunities and exposure to global operations

Skills Required