Job Description

Job Summary

We are seeking a dynamic and proactive Operations Manager to lead our daily business activities, optimize operational efficiency, and drive team success. In this vital role, you will oversee store or branch operations, manage staff performance, and ensure exceptional customer service. Your leadership will foster a productive environment that aligns with company goals, promotes operational excellence, and enhances overall customer satisfaction. This position offers an exciting opportunity for a motivated individual passionate about retail management, team development, and process improvement.

Duties

Oversee daily store or branch operations, ensuring smooth workflow and adherence to company policies Lead, motivate, and manage a diverse team through effective training, coaching, and performance evaluations Coordinate employee orientation, onboarding, and ongoing training to foster professional growth Manage inventory control, stock replenishment, and merchandising to maximize sales opportunities Supervise cashiering activities including cash handling, POS transactions, and customer interactions Develop and implement sales strategies to meet or exceed revenue targets while maintaining excellent customer service standards Conduct interviewing and recruiting processes to attract top talent and build a high-performing team Oversee payroll processing, bookkeeping, budgeting, and administrative tasks to ensure operational accuracy Utilize management tools for scheduling shifts, monitoring sales data, and managing store resources efficiently Foster positive customer relationships through effective communication skills and excellent phone etiquette

Requirements

Proven experience in retail management or store supervision with strong leadership skills Demonstrated expertise in employee orientation, training & development, and team management Proficiency in inventory management systems, POS technology, and retail math principles Excellent negotiation skills with the ability to handle purchasing and pricing decisions confidently Bilingual or multilingual abilities are highly desirable for effective communication with diverse customer bases Strong organizational skills with the ability to prioritize tasks and manage time effectively Experience in recruiting, interviewing, payroll processing, bookkeeping, and cash handling Knowledge of retail sales strategies including merchandising, marketing, and promotional activities Ability to supervise staff across shifts while maintaining high standards of customer service Effective communication skills coupled with phone etiquette for engaging with customers and team members alike
Join us as an Operations Manager where your leadership will shape the success of our store or branch. We value energetic individuals who thrive in fast-paced environments and are eager to make a positive impact through innovative management practices. Bring your expertise in retail operations--your future team is waiting!

Job Type: Full-time

Pay: ?35,000.00 - ?50,000.00 per month

Work Location: In person