Job Description

Job Summary:

The Operations Manager will be responsible for ensuring the seamless execution of emergency medical operations within the designated area (district/zone). This role involves managing ambulance fleets, staff scheduling, service delivery, field coordination, and compliance with healthcare protocols. Candidates with hands-on experience in 108, GVK EMRI, ZHM, or equivalent EMS organizations will be given priority.

Key Responsibilities:Operational Oversight

Manage day-to-day operations of the 108 ambulance services in the assigned region. Ensure 100% uptime of ambulance vehicles and availability of trained manpower (EMTs & pilots). Monitor emergency call response times, patient handover efficiency, and service quality.

Team Management

Supervise field-level staff including Emergency Medical Technicians (EMTs), pilots (drivers), and shift supervisors. Handle staff rosters, leave planning, shift management, and performance evaluations. Conduct regular training, drills, and field audits to ensure operational readiness.

Resource & Asset Management

Monitor vehicle performance, fuel consumption, GPS tracking, and preventive maintenance schedules. Ensure adequate stock and timely replenishment of medical supplies, consumables, and equipment in ambulances. Oversee cleanliness, hygiene, and standard operating conditions of vehicles and field staff.

Coordination & Compliance

Coordinate with Control Room, Government Health Departments, Hospitals, and local authorities. Ensure full compliance with internal SOPs, government regulations, and healthcare protocols. Facilitate field inspections and compliance reporting to higher management.

Reporting & Documentation

Generate and analyze daily, weekly, and monthly operational reports. Track KPIs such as response time, call volume, downtime, staff attendance, and grievance resolution. Maintain updated records of fleet, staff, inventory, and patient transfers.
Job Type: Full-time

Pay: ₹20,000.00 - ₹30,000.00 per month

Experience:

Total: 6 years (Required) in EMS operations: 3 years (Required)
Work Location: In person

Expected Start Date: 26/08/2025