Job Description

The Operations Manager will be responsible for overseeing the day-to-day non-clinical operations of the hospital, ensuring smooth coordination across departments, and maintaining high standards of patient care, hospitality, and facility management. This role requires strong leadership, organizational, and problem-solving skills to ensure the hospital functions efficiently, while meeting all regulatory, safety, and quality standards.

Key Responsibilities:

Hospital Operations & Facility Management

Ensure hygiene and sanitation standards are strictly maintained across all hospital areas.

Manage and supervise patient room bookings, allocation, and occupancy.

Conduct regular inspections for room quality and readiness.

Coordinate facility beautification and upkeep of hospital infrastructure.

Oversee maintenance and support construction/renovation projects, ensuring timely execution.

Ensure proper functioning of security systems and implement patient safety measures.

Coordinate effectively with the marketing team to ensure seamless execution of promotional activities.

Patient Experience & Hospitality

Monitor food and beverage quality, taste, and safety standards.

Develop premium stay add-on services for patients opting for upgraded packages.

Assure patient comfort and smooth hospitality services during hospital stay.

Departmental Coordination

Act as a connecting link between doctors, pharmacists, administrative staff, and other departments.

Ensure smooth internal communication and conflict resolution.

HR works, including recruitment, training, and performance supervision.

Supervise treatment room readiness and operational efficiency.

Coordinating and facilitating departmental meetings.

Compliance & Certifications

Handle certificate/license renewals with local authorities and ensure regulatory compliance.

Monitor adherence to legal, accreditation, and safety requirements.

Education & Experience

Master of Business Administration or B-Tech

Preference will be given to candidates with prior experience in resort management.

Language proficiency- English,Hindi,Malayalam

Skills & Competencies

Excellent leadership, organizational, and multitasking abilities.

Strong communication and interpersonal skills to manage cross-functional teams.

Problem-solving mindset with attention to detail.

Ability to handle emergencies and make quick, effective decisions.

Proficiency in MS Office, hospital management software, and reporting tools.

Job Type: Full-time

Pay: ₹30,000.00 - ₹35,000.00 per month

Benefits:

Food provided
Ability to commute/relocate:

Malayattur, Kerala: Reliably commute or planning to relocate before starting work (Required)
Experience:

total work: 3 years (Preferred)
Work Location: In person