Job Description

DESCRIPTION
At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.
Amazon is seeking Operation Manager for its Transportation team. In this role you will working closely with fulfillment centers (FCs) and sort centers (SCs), last mile (LMs) logistic partners and other stakeholders for smooth management of line haul operations across Amazon's middle mile network. The L4 manager will be the first POC for any operational escalation and will engage with the right stakeholders to resolve the issue & prevent recurrence. Apart from handling people (team of L3 and PA), the L4 manager will also drive deployment of solutions coming out from various improvement initiatives viz. VRID hygiene, Accruals improvement, In-transit loss reduction, Developing safety culture for Drivers, Truck Utilization improvement, New projects (Totes, PFS) etc. at zonal level. In BAU, he/she will be rostered in shifts for keeping a tab on operations & work on improvement projects.
Essential Functions
Carrier manager for coordination with NOC & carriers
GB development initiatives
Driving improvement KATA Opportunities:
o Truck utilization
o Carrier arrival performance at destination
o Accident analysis
Prepare bridge for WBR
BAU Ad-hoc Planning & analysis
Coordinate with SLP & carrier to reduce in-transit losses
Engage with Safety to improve yard & road safety
Drive R4D training & adoption with carriers
Manage and raise MR PO process
Resolution of invoice queries (both Vendor/Amazon)
PO Fund additions for on-time payments
Maintain distance annexure & route codes
Accruals Preparation
Drive R4C adoption to improve carrier experience
o Pre-registration compliance
o LTR coding
o Load board
o Self-invoicing
o Driver assignment for R4D
Align vehicle fleet plan with stakeholders (FC, SC, LM, SF)
Input preparation for Automated Planning (such as MRO)
o Distance & Transit time inputs for all OD pairs
o Prepare manual vehicle plan as an input
o Run tool to optimize routes
o Analyze tool output for execution feasibility
o Re-configure vehicle run plan
o Work with NDC for necessary truck filter changes
Lane level cube analysis to improve planning accuracy
Prime Now & WHT Management
o Fleet planning based on forecast
o Accruals preparation
o Launch of new arc movements
Data analysis & Execution of New Projects - SFC, Totes, etc.
New SC, FC, Station Launches
o Pilot run & feasibility check
o Prepare vehicle fleet plan
o Carrier allocation
ART Event execution
o GB training and ramp up before peak
o Re-routing of vehicles to increase vehicle turns
o In-transit break-down recovery/rescue planning
o Mechanic arrangement at Origins
o Vendor Control Tower Manning
BASIC QUALIFICATIONS
- 1+ years of employee and performance management experience
- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Can push and pull wheeled dollies loaded with products up to 100 pounds during shifts
PREFERRED QUALIFICATIONS
- 1+ years of performance metrics, process improvement or lean techniques experience
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.