Oversee daily hotel operations to ensure smooth and efficient functioning
Manage and coordinate all departments such as Front Office, Housekeeping, F&B, Maintenance, and Security
Ensure high standards of guest service and handle guest complaints and feedback professionally
Develop and implement operational policies, procedures, and SOPs
Monitor occupancy levels, room availability, and service quality
Manage staff scheduling, recruitment coordination, training, and performance evaluation
Control operational costs and prepare budgets in coordination with management
Ensure compliance with health, safety, hygiene, and statutory regulations
Supervise inventory management, procurement, and vendor coordination
Monitor maintenance and ensure timely repair of rooms and facilities
Analyze operational reports and prepare daily, weekly, and monthly performance reports
Coordinate with sales and marketing teams to support revenue targets
Ensure proper handling of cash, billing, and internal controls
Conduct regular inspections of rooms, public areas, and back-of-house areas
Implement quality improvement initiatives and guest satisfaction programs
Act as a point of contact for emergency situations and resolve issues promptly
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