Job Description

Job Title: Operations Manager

Experience: 3-4 Years

Industry: D2C

Location: Delhi/ Bengaluru

About Us

BRAVE is a technology brand built for makers, doers, and innovators -- the ones who demand more from their devices and won't settle for ordinary. At BRAVE, we create intuitive, adaptable, and powerful tech products that help people work, play, create, and explore without limits.

Our flagship offering, the BRAVE ARK, is a versatile device that functions as both a tablet and a laptop, designed for seamless multitasking, creativity, and productivity. Whether you're sketching ideas with a stylus, switching between tasks, or powering through your day, BRAVE products are built to keep up with every side of you -- less friction, more flow.

At BRAVE, we celebrate curiosity, adaptability, and the spirit of experimentation -- for the brave at heart who make their own path.

Job Summary

We are looking for an experienced Operations Manager to oversee and streamline after-sales operations for our D2C brand. The ideal candidate will have hands-on experience in managing customer support, order fulfillment, returns, and CRM systems to ensure a seamless post-purchase customer experience.

Key Responsibilities

1.? ?Manage end-to-end after-sales operations including order tracking, returns, refunds, replacements, and customer escalations.

2.? ?Ensure timely resolution of customer queries and issues to maintain high customer satisfaction.

3.? ?Work closely with logistics, warehouse, and customer support teams to optimize operational efficiency.

4.? ?Use and manage CRM tools to track customer interactions, complaints, and resolutions.

5.? ?Analyze operational data and customer feedback to identify gaps and implement process improvements.

6.? ?Develop and maintain SOPs for after-sales and operational processes.

7.? ?Monitor KPIs related to customer experience, turnaround time, and operational performance.

8.? ?Coordinate with internal teams to ensure smooth execution of daily operations.

Required Skills & Qualifications

1.? ?3-4 years of experience in D2C brand operations, specifically in after-sales handling.

2.? ?Strong working knowledge of CRM systems (e.g., Freshdesk, Zoho, Salesforce, or similar).

3.? ?Excellent problem-solving and customer-handling skills.

4.? ?Strong organizational and multitasking abilities.

5.? ?Good communication and stakeholder management skills.

6.? ?Ability to work in a fast-paced, dynamic environment.

7. ?Experience in a consumer brands.

8. ?Familiarity with logistics and supply chain coordination.

9. ?Data-driven mindset with basic reporting and analysis skills.

Job Type: Full-time

Pay: ₹500,000.00 - ₹600,000.00 per year

Work Location: In person