Job Description

Job Title: Operation Manager - Insights Location: Noida About Barclays Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group. Risk and Control Objective Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards. Working Flexibly We\'re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers\' and clients\' needs. Whether you have family commitments or you\'re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility, then please discuss this with the hiring manager,and your request will be reviewed subject to business needs. Hybrid Working We are currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. We\'re flexible on how this works and it may continue to change and evolve. Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month or a quarter. However, some colleagues may choose to spend more time in the office over a typical period than their role type requires. We also have a flexible working process where, subject to business needs, all colleagues globally are able to request work patterns to reflect their personal circumstances These requests will be reviewed and agreed for a period of time i.e., will have a start and end date. Please discuss the detail of the working pattern options for the role with the hiring manager. Introduction: The purpose of the role is run and support operational aspect of the Client Insightsfrom controls, client onboarding, Invoicing and reporting. It will involve working with the product managers and sales team to understand, operate and improve all operations aspect of the of the platform What will you be doing - Primary responsibility to run and maintain the client billing, working with Financial Control and Finance team in reconciliation, reporting and escalating for payment where needed. - Support on the end to end operational model for the Insights Platform, including areas such as: Pricing, Due Diligence, Delivery, Controls, and Reporting. - Actively suggest areas for improvement with the operational aspects of the products in the Client Insightsand help to drive innovative solutions to create efficiencies with the processes where possible. Pricing . Manage & Keep track of all pricing decisions and work with the Business Development team to ensure pricing decisions are consistent and recorded by using the information gathered from previous decisions, overall business requirements and market data on comparable products. Controls . Support with the due diligence of onboarding clients the Client Insights products. . Ensure the Sales team have completed all required due diligence prior to seeking approval from control forums. . Support with governance on products e.g. NAPA, Product reviews etc. . Review and build any new control required from a sales and operational perspective required. . Build a strong relationship with key partners (primarily Finance) to ensure any operational changes can be signed off with ease and the business is running in a compliant way Delivery . Work with the project manager to try and ensure that all client deliveries happen without any delay . Where possible, use the information gathered from the end to end view of the Platform to help with deliveries, solving any problems when they arise including prioritisation. Reporting . Create key monthly reporting pack on key KPIs on performance and pipeline. . Lead on the tracking of information relating to the products including the health of the products and the platform as a whole. This include pulling multiple sources of information both internal and external to provide a holistic view. . Create insights from the MI and try to flag issues with the Platform before they increase in severity. . Report all relevant information to senior stakeholders at set forums. What we\'re looking for: . Demonstrates a continuous desire to understand and meet the needs of the Client Insights team . Able to communicate their ideas effectively with a wide range of stakeholders at different levels in the organisation, both one-to-one and one-to-many . Skilled at verbal communication and conveying ideas through the use of PowerPoint and similar tools . Challenges existing assumptions and ways of doing things. Actively looks for new ways to solve problems. Seeks out new ideas from across the bank and from other industries and looks to apply them to the role. . Numerate with strong critical thinking skills. Able to structure data to find the optimum answers to a wide range of commercial problems. Skills that will help you in the role: Project Management Excel and PowerPoint skills Knowledge and understanding of Controls Framework Where will you be working Noida Be More at Barclays At Barclays, each day is about being more - as a professional, and as a person. \'Be More @ Barclays\' represents our core promise to all current and future employees. It\'s the characteristic that we want to be associated with as an employer, and at the heart of every employee experience. We empower our colleagues to Be More Globally Connected, working on international projects that improve the way millions of customers handle their finances. Be More Inspired by working alongside the most talented people in the industry, and delivering imaginative new solutions that are redefining the future of finance. Be More Impactful by having the opportunity to work on cutting-edge projects, and Be More Valued for who you are. Interested and want to know more about Barclays Visit home.barclays/who-we-are/ for more details. Purpose, Values and Mindset We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term. Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship. Respect We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone\'s contribution. Integrity We operate with honesty, transparency and fairness in all we do. Service We act with empathy and humility, putting the people and businesses we serve at the centre of what we do. Excellence We champion innovation, and use our energy, expertise and resources to make a positive difference. Stewardship We prize sustainability, and are passionate about leaving things better than we found them. Our Mindset shapes how we take action, living by our Values, driven by our Purpose, always with our customers and clients at the heart of what we do our Mindset is to Empower, Challenge and Drive. Empower Trust and support each other to deliver. Make decisions with those closest to the topic. Include diverse perspectives. Celebrate success and learn from failure. Challenge Question whether things can be done better. Use insights based on data to inform decisions. Be curious about how we can adapt and improve. Speak up and be open to alternative viewpoints. Drive Focus on outcomes. Deliver with pace. Be passionate and ambitious about what we do. Take personal responsibility. Actively build collaborative relationships to get things done.

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