Job Description

About Gigmo Solutions Pvt. Ltd.
Gigmo Solutions Pvt. Ltd is a fast-growing organization with global experience, having presence in several countries like America, Europe, Africa, and Asia. Gigmos aims to transform customer support domain by leveraging curated Gig workforce across the globe and using cutting edge AI technologies for increased support efficiency at reduced cost and enhanced flexibility.
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Hardware Pre-requisites: - Laptop (16 GB RAM), Windows 11 Pro , Internet speed- min 50 MBPS upload and download
Role and Responsibilities:
You demonstrate solid leadership and analytical skills, exhibit strong business acumen, as well as commitment to productivity. You are a self-starter, go-getter, proactive and could learn and perform in a fast-paced environment. You are dynamic, result oriented and could drive results through others, possess strong analytical and negotiation skills and excellent process orientation.

• Creating strategies with senior management and develop policies that will correlate with the organization goal.

• implementing effective processes and standards.

• Work in collaboration with subordinate and senior management levels involving negotiations and influencing on significant matters

• Responsible for management of critical and complex changes wherever applicable

• Initiate and drive continuous service improvement plans

• Identification and communication of potential risks and dependencies in timely manner to stake holders

• Responsible for Performance management, career development and retention of the team members

• Should have an innovative and transformational mindset to identify opportunities to optimize processes

Qualifications and Experience

• Graduate with minimum 8 years of Experience as operation head in Technical Support process.

• Should have good knowledge in MS office

Work Location- Work from Home
Shift Timings - Rotational

Skills Required