Job Description

The Operations Manager will be responsible for overseeing and managing the day-to-day business operations across the company, including store management, warehouse, and e-commerce functions. The role involves setting up and streamlining operational processes, ensuring accurate data management, improving system efficiency, and supporting teams to meet business goals effectively.

Key Responsibilities:

1. Operations Management

Oversee end-to-end company operations and ensure smooth coordination between all departments (store, warehouse, logistics, and e-commerce). Monitor daily operational activities and resolve bottlenecks to maintain workflow efficiency. Develop and implement operational policies and procedures to ensure consistency and accuracy across teams.

2. Store & Warehouse Management

Manage stock flow between warehouse and stores to ensure proper inventory control and timely replenishment. Supervise inventory audits, stock reconciliations, and material movement. Coordinate with the procurement and dispatch team for order fulfillment and accuracy.

3. E-Commerce Operations

Oversee e-commerce order processing, listing accuracy, packaging, and timely delivery. Ensure seamless coordination between e-commerce, warehouse, and logistics teams. Analyze sales and dispatch data to identify performance gaps and improvement areas.

4. Process Setup & System Accuracy

Design and implement operational processes that enhance productivity and reduce manual errors. Ensure accurate system entries, data management, and reporting in ERP/CRM or other company systems. Conduct regular reviews to identify process deviations and implement corrective actions.

5. Data Analysis & Reporting

Analyze operational data to track KPIs like order fulfillment rate, stock accuracy, turnaround time, etc. Generate and share reports with management for performance insights and business decisions. Use data analytics to forecast demand, optimize inventory, and support business planning.

6. Team Management & Coordination

Lead, train, and guide store, warehouse, and e-commerce teams. Ensure team members follow standard operating procedures and maintain productivity. Foster a collaborative and disciplined work environment.

Key Skills & Competencies:

Strong knowledge of operations, supply chain, and warehouse management. Analytical mindset with the ability to work on data-driven insights. Proficiency in Excel, ERP/CRM systems, and data reporting tools. Leadership, communication, and problem-solving skills. Attention to detail and process-oriented approach.
Job Type: Full-time

Pay: ₹35,000.00 - ₹57,665.66 per month

Work Location: In person