Job Description

Location:

Lucknow (Hybrid)

Department:

Operations / Customer Operations / Back-office Operations

Reports to:

Operations Manager / Team Lead / Human Resource

Experience:

1-3 years (or as specified)

Employment type:

Full-time

Role summary

We're hiring an organized, data-driven Operations Intern to join our operations team in a hybrid capacity. You'll ensure smooth day-to-day operations, support process execution and continuous improvement, and act as a link between on-site teams, remote staff, and other departments. Ideal for someone who's hands-on, comfortable with metrics, and experienced with basic operations tools (Excel/Google Sheets, CRM/ERP).

Key responsibilities

Execute daily operational tasks: order processing, data entry, reconciliation, documentation and record-keeping. Monitor and meet SLAs and KPIs (TAT, accuracy, ticket resolution). Coordinate between teams (sales, customer support, finance, logistics) to resolve escalations and remove blockers. Maintain and update operational dashboards and regular reports for stakeholders. Identify process gaps and propose improvements; support implementation of process changes. Conduct quality checks and audits to ensure data integrity and compliance. Support onboarding and training for new operational staff. Assist in inventory/asset tracking, vendor coordination, and basic procurement tasks (if applicable). Handle ad-hoc projects and cross-functional requests as assigned by the manager.
Required qualifications & experience

Bachelor's degree (BBA, Commerce, or related field preferred) or equivalent work experience. 1-3 years of operations / back-office / customer operations experience (or 2-5 years for a mid-level profile). Strong proficiency with Excel/Google Sheets (formulas, pivot tables) and basic data analysis. Comfortable using CRMs/ERPs, ticketing systems, or MIS tools. Good written and verbal communication skills in English and Hindi (as applicable).
Required skills & competencies

Strong attention to detail and high accuracy. Good organizational and time-management skills; ability to multitask. Problem-solving mindset and ability to work with minimal supervision. Customer-centric approach and professional stakeholder management. Basic understanding of SOPs, process documentation, and quality audits. Comfortable working in hybrid mode -- reliable commute to office on in-office days.

Note : - Own Laptop & Suitable Wifi Connection

Job Types: Full-time, Permanent

Pay: ₹10,227.78 - ₹12,000.00 per month

Benefits:

Cell phone reimbursement Paid sick time Paid time off Work from home
Application Question(s):

Do you have knowledge of MS Excel & Ms Word?
Location:

Gomtinagar, Lucknow, Uttar Pradesh (Required)
Work Location: In person