Job Description

Job Summary:

We are seeking a detail-oriented and proactive professional to manage day-to-day operational activities, ensure process compliance through

call audits, and maintain high-quality data reporting

. The ideal candidate will possess strong analytical, communication, and management skills to drive operational efficiency and continuous improvement.

Key Responsibilities:

Operational Management:

Efficiently and timely manage daily operations while coordinating with internal and external stakeholders to ensure smooth workflow.

Quality Audits:

Conduct regular call audits to monitor service quality, adherence to Standard Operating Procedures (SOPs), and identify areas for improvement.

Process Improvement:

Provide structured feedback and recommendations based on audit findings to enhance service delivery and operational effectiveness.

Data Management:

Maintain and update databases accurately using advanced Excel tools and formulas.

Reporting:

Prepare, analyze, and publish periodic operational and quality reports, ensuring data integrity and actionable insights.

Stakeholder Coordination:

Collaborate with cross-functional teams to resolve issues, streamline processes, and ensure timely completion of deliverables.

Problem-Solving:

Address operational challenges proactively, demonstrating sound judgment and effective decision-making skills.

Required Skills & Qualifications:

Bachelor's degree in Business Administration, Operations Management, or a related field. Proficiency in Microsoft Excel (pivot tables, lookups, dashboards, etc.). Strong analytical, problem-solving, and organizational skills. Excellent verbal and written communication skills. Ability to work independently and collaboratively in a fast-paced environment. Attention to detail and commitment to maintaining high standards of quality and accuracy.

Preferred Qualifications:

Experience in process audit, reporting, or customer service quality monitoring. Familiarity with CRM tools or database management systems.
Job Types: Full-time, Internship
Contract length: 3 months

Pay: ₹8,000.00 - ₹20,000.00 per month

Benefits:

Health insurance Leave encashment
Ability to commute/relocate:

Vijay Nagar, Indore, Madhya Pradesh: Reliably commute or planning to relocate before starting work (Preferred)
Work Location: In person