Job Description

Job Summary

The Operation Host is responsible for delivering excellent customer service and ensuring smooth day-to-day operations. The role involves welcoming guests, handling customer queries, coordinating with internal teams, and maintaining service standards to enhance the overall customer experience.

Key Responsibilities

Greet and assist customers in a friendly, professional, and courteous manner Manage customer interactions, inquiries, and complaints effectively Ensure smooth operational flow during daily activities Coordinate with team members to deliver high-quality service Monitor customer experience and take proactive steps to improve satisfaction Maintain cleanliness, safety, and service standards as per company guidelines Assist in crowd management and customer flow, if required Handle basic reporting and documentation related to operations Follow company policies, SOPs, and service protocols at all times

Qualifications & Skills

Graduate from a recognized university Minimum

2 years of experience

in Hospitality / Cinema / Retail / Hotel Industry Excellent communication and interpersonal skills Strong customer-handling and problem-solving abilities Presentable, polite, and customer-focused attitude Ability to work in shifts, including weekends and holidays Team player with a proactive and positive approach

Preferred Attributes

Experience in front-facing customer service roles Ability to handle high footfall and fast-paced environments Good observational and coordination skills
Job Type: Full-time

Pay: ?30,000.00 - ?40,000.00 per month

Work Location: In person