Job Description

Key Responsibilities:

1. Day-to-Day Branch Operations Management

Oversee all branch activities including order booking, material dispatch, invoicing, collections, and customer service. Plan, allocate, and monitor daily work schedules for all departments (sales, Engineer, logistics, Fabricators). Track and resolve operational bottlenecks to ensure smooth workflow. Ensure housekeeping, safety, and maintenance of branch premises and assets.

2. Team Management & Work Tracking

Assign daily/weekly work targets to team members across departments. Track progress of work using reports, checklists, or ERP dashboards to ensure timely completion. Conduct daily morning meetings and end-of-day reviews with team members. Support and guide staff in resolving operational or customer-related issues. Review and approve task completion reports and escalate issues to higher management when needed. Identify training needs and ensure team skill enhancement for improved efficiency.

3. Sales & Customer Support

Support branch sales team in achieving monthly sales targets and profitability goals. Handle key customers, projects, and consultants to maintain strong business relationships. Resolve customer complaints promptly to maintain satisfaction and loyalty. Monitor quotation follow-ups, order execution, and project deliveries.

5. Financial & Administrative Responsibilities

Ensure timely billing, collection, and deposit of payments. Monitor expenses, control operational costs, and improve efficiency. Prepare branch performance reports (sales, inventory, collections, and profitability). Maintain compliance with company policies, audit requirements, and statutory norms.

6. Safety, Quality & Compliance

Enforce company safety policies and ensure a hazard-free work environment. Ensure proper handling and storage of materials as per quality standards. Maintain documentation for audits, quality checks, and management reporting.

Qualifications & Experience:

Bachelor's degree in Mechanical / Industrial Engineering / Business Administration (MBA preferred). 10-15 years of experience in the

piping industry

(industrial, plumbing, infrastructure, or building materials) with minimum 5 years in a leadership or operations management role. Strong knowledge of piping materials, valves, fittings, and related products. Experience managing branch operations, warehouse, and team coordination.

Skills & Competencies:

Leadership and team supervision Operational planning and coordination Task tracking and performance monitoring Strong communication and interpersonal skills Analytical thinking and problem-solving. Customer-focused and result-oriented

Key Performance Indicators (KPIs):

Daily task completion rate and operational efficiency Branch sales and profitability targets Inventory accuracy and order fulfillment rate On-time dispatch and customer satisfaction score Employee productivity and attendance discipline Expense control and budget adherence
Job Types: Full-time, Permanent

Pay: ₹70,000.00 - ₹80,000.00 per month

Work Location: In person