Job Description

Job description

Job Title: Operations Head QSR (Multiple Outlets)

Job Summary:

We are looking for a

dynamic and hands-on Operations Head

to actively oversee and manage the operations of multiple outlets. This role requires a proactive leader who takes ownership of all outlets, ensures smooth day-to-day functioning, and consistently follows up to maintain high performance, customer satisfaction, and profitability. The ideal candidate must be deeply involved in store operations, visiting locations frequently, tracking performance, and addressing challenges in real time.

Key Responsibilities:

Active Outlet Management & Follow-Ups:

Take

full ownership

of the performance and operations of all QSR outlets. Conduct

regular visits

to each outlet to monitor staff efficiency, service quality, and adherence to SOPs. Ensure that all outlets

meet daily operational goals

, including cleanliness, order accuracy, speed of service, and customer satisfaction.

Follow up rigorously

with store managers and teams to address any operational gaps, stock shortages, or service issues. Track outlet-wise performance on a

daily and weekly basis

, ensuring quick corrective actions where needed.

Operational Excellence:

Implement and enforce

standard operating procedures (SOPs)

to ensure consistency across all locations. Oversee inventory and supply chain operations to ensure smooth stock availability and minimize wastage. Ensure all outlets comply with

health, safety, and hygiene standards

, conducting regular audits. Troubleshoot

on-ground operational challenges

and provide quick solutions to improve efficiency.

Financial & Performance Tracking:

Monitor

sales, costs, and profit margins

for each outlet and implement strategies to improve financial performance. Optimize

cost control measures

, including labor, procurement, and utilities, without compromising quality. Ensure all outlets meet their

monthly revenue targets

and analyze sales trends to drive better performance. Work closely with store managers to improve

customer retention, order accuracy, and service speed

.

Team Leadership & Staff Management:

Lead and mentor a team of

area managers, store managers, and outlet staff

to achieve operational goals. Conduct

regular training and upskilling programs

to maintain service excellence. Ensure team motivation and a high-performance culture through

clear KPIs, rewards, and regular follow-ups

. Address any staff-related issues

immediately

to maintain smooth operations.

Customer Experience & Brand Standards:

Maintain a strong focus on

customer service excellence

and ensure all outlets uphold brand standards. Implement

customer feedback mechanisms

and take prompt actions to resolve complaints or issues. Ensure uniformity in

food quality, presentation, cleanliness, and service

across all locations. Monitor

customer reviews and ratings

and work with teams to enhance brand reputation.

Expansion & Business Growth:

Identify

new opportunities for expansion

, including potential new outlets and partnerships. Work with marketing and business development teams to implement

promotions, campaigns, and loyalty programs

. Stay updated with

industry trends and competitor analysis

to ensure the brand remains competitive.

Qualifications & Skills:

Bachelors/Masters degree in

Business Administration, Hospitality Management, or a related field

.

7+ years of experience in QSR operations management

, preferably handling multiple outlets. Strong leadership with a

hands-on, proactive, and problem-solving approach

. Proven abilityto drive

operational efficiency, cost control, and profitability

. Excellent

follow-up skills

, with the ability to track and ensure completion of all operational tasks. Knowledge of

POS systems, restaurant analytics, inventory management, and staff scheduling

. Strong communication and interpersonal skills to

work closely with teams across all locations

. Ability to work in a

fast-paced, high-pressure environment

and be available for urgent escalations.
Job Type: Full-time

Pay: Up to ?1,500,000.00 per month

Benefits:

Health insurance
Schedule:

Day shift
Work Location: In person