Job Description

Become a Part of a Lively, Winning Team

With Umbrella, you will step into a nurturing, flexible and positive work environment that uplifts you with guidance, training, and continuous learning. We believe in open communication, appreciation of hard work, team bonding and celebrating together.

Noida


18+ Years

• 18+ Year
• Noida
• Bachelor’s degree in Computer Science or a related stream

Bachelor’s degree in Computer Science or a related stream

• 18+ years of experience in Managed Service Operations and experience in design, implementation, consulting, infrastructure, and/or cloud service system administration.
• Ideal candidate must possess customer facing skills to represent Umbrella effectively within a customer’s environment and drive discussions with senior personnel regarding incidents, trade-offs, best practices, compliance frameworks and risk management.
• Excellent client communication and presentation skills. Comfortable with small and large audiences.
• Experience in managed service delivery management.
• Consulting experience for a Cloud Service Provider.
• Experience in Service Level Reviews, reporting and management.
• Ability to multitask and complete projects in a fast-moving environment.
• Work closely with other Umbrella teams to ensure that all changes to a customer’s environments are smoothly carried out while meeting service level agreements.
• Earn a trusted client advisory relationship with our clients and team.
• Work with SDMs and customers to provide visibility and guidance around their Services account through regular operational service reviews and reporting.
• Work with the customers on strategic initiatives along with SDMs.
• Be the voice of the customer and work with internal Umbrella resources to ensure that the customer’s SLAs are met.
• Participate in customer requested meetings (onsite or via phone).
• Provide oversight of escalation, prioritization, and drive customer communication during critical events.
• Proficient in communicating effectively across internal and external organizations.