Job Description

About the Role:
We are seeking a detail-oriented and proactive

Operations Executive

to manage and monitor

deposit and withdrawal transactions

on our platform. The ideal candidate will play a key role in ensuring seamless fund flow, maintaining accurate transaction records, and resolving user queries related to payments.

Key Responsibilities:

Monitor and verify

deposits and withdrawals

in real-time. Cross-check transactions via UTR, wallet hash, or blockchain explorer. Coordinate with internal teams and support to resolve transaction discrepancies. Maintain accurate records in operational logs, spreadsheets, and internal systems. Escalate and follow up on delayed or stuck transactions. Assist in day-to-day reconciliation of exchange wallets and bank accounts. Respond to transaction-related user support tickets and queries. Ensure compliance with internal SOPs and security guidelines. Report suspicious or unusual transactions to higher authorities.

Key Skills & Qualifications:

Bachelor's degree in Commerce, Finance, Business, or a related field. Basic understanding of blockchain, or digital wallets is a plus. Proficiency in Excel/Google Sheets. Good communication and coordination skills. Attention to detail and a proactive work approach. Comfortable with working in fast-paced, tech-driven environments.

Preferred But Not Mandatory:

Experience in payment operations or customer support in fintech/financial services. Familiarity with blockchain explorers (e.g., Etherscan, Blockchain.com). Knowledge of UPI/IMPS/NEFT systems.

Benefits:

Opportunity to work with a rapidly growing Blockchain ecosystem Skill-based learning and exposure to blockchain infrastructure Friendly and transparent team culture Career growth opportunities based on performance
Job Type: Full-time

Pay: ₹150,000.00 - ₹175,000.00 per year

Work Location: In person