Job Description

Role : Operation Executive

Location : Kharadi,Pune

Duration : Full Time

Experience : 2+ Years

CTC : Competitive salary

Role Type : a skilled and experienced Operations Executive with a background in BPO customer service, specifically in the collection process

Jobs Roles & Responsibility

o EMI Collection Management:

Effectively manage and oversee the end-to-end EMI collection process. Monitor and ensure timely and accurate collection of EMIs from customers.
o Customer Interaction:

Communicate with customers in a professional and empathetic manner to discuss overdue payments and resolve payment-related issues. Provide assistance and guidance to customers in financial difficulties, exploring potential repayment plans.
o Documentation and Record Keeping:

Maintain accurate and up-to-date records of EMI collections, payments, and customer interactions. Prepare reports on EMI collection performance and present findings to management as required.
o Team Collaboration:

Collaborate with other departments, such as finance, sales, customer service, and legal, to streamline the EMI collection process. Work closely with team members to share insights and strategies for improving overall collection efficiency.
Qualifications:

Education:

? Bachelor's degree in [relevant field] or equivalent practical experience.

Experience:

? Minimum of 2 years of experience in a collection background, with a focus on EMI collection.

? Proven track record of meeting collection targets and improving collection processes.

Communication Skills:

? Excellent verbal and written communication skills.

? Ability to negotiate and persuade customers effectively.

? Should be confident in speaking with Senior CXOs.

Job Type: Full-time

Pay: Up to ?415,000.00 per year

Work Location: In person