Responsible for managing and coordinating the entire pre-insurance medical check-up process. Ensures smooth operations between clients, diagnostic centers, doctors, and internal teams while maintaining quality and turnaround time standards.
Key Responsibilities:
Coordinate and schedule pre-insurance medical check-ups for clients as per company and insurance partner guidelines.
Liaise with diagnostic centers, hospitals, and medical practitioners to ensure timely completion of check-ups.
Verify reports and ensure accurate documentation before submission to underwriting teams.
Monitor TAT (Turn-Around Time) and escalate delays to maintain service levels.
Handle customer queries and provide necessary assistance regarding the medical check-up process.
Maintain MIS reports for daily operations and share regular updates with management.
Ensure adherence to compliance, quality standards, and company policies during the entire process.
Work with the IT and operations teams to streamline workflows and improve efficiency.
Skills & Competencies:
Strong coordination and communication skills.
Knowledge of insurance and medical check-up processes preferred.
Ability to handle multiple stakeholders (clients, diagnostic centers, doctors).
Proficiency in MS Office and reporting tools.
Attention to detail and customer-centric approach.
Qualification & Experience:
Graduate
1-2 years of experience in insurance operations, healthcare coordination, or similar roles.
Experience in pre-insurance medical check-up processes will be an added advantage.
Working mode: WFO
Roles & Responsibility
Coordinate and schedule pre-insurance medical check-ups for clients as per company and insurance partner guidelines.
Liaise with diagnostic centers, hospitals, and medical practitioners to ensure timely completion of check-ups.
Handle customer queries and provide necessary assistance regarding the medical check-up process.
Calling booking appointment
Address: 406-412, Neelkanth Corporate IT Park, 4th Floor, Kirol Road/ Village,