Job Description

Operation Executive with 1+ year of work experience required in a reputed ecommerce brand located at (Charni Road nearby station), Mumbai*

JD:

Manage customer queries, orders, payments, refunds, and complaints via WhatsApp Business, and emailswithin SLA timelines (sometimes on call)
Ensure quick and empathetic resolution, achieving high first-contact closure rates
Maintain daily reports of customer conversations to track recurring issuesand provide feedback for process improvement
Coordinate with sales and operations for smooth order processing and timely updates
Achieve high first-contact resolution (80%+) by delivering accurate information with empathy and professionalism*

Salary up to Rs 20,000 per month (can be increased slightly)

Kindly share CV on maaz.alfs@gmail.com with subject line Ops - Charni Road mentioning your current salary, expected salary, notice period and reason to quit current organisation

Job Type: Full-time

Pay: Up to ₹20,000.00 per month

Application Question(s):

What is your current monthly salary? What is your expected monthly salary? How soon can you join if shortlisted? (in days)
Work Location: In person