Job Description

We are looking for a detail-oriented Operations Executive to manage and support daily operational activities. You'll work closely with academic, tech, sales, and support teams to ensure seamless course delivery and high student satisfaction.

Key Responsibilities

Manage daily operations related to course delivery and student support Coordinate class schedules and batch management Support student onboarding, course access, and issue resolution Track student engagement and course progress Maintain MIS reports and operational dashboards Handle escalations and ensure timely issue resolution Ensure SOP compliance and quality standards Collect and analyse student feedback for continuous improvement Track student fees, follow up on pending payments, and coordinate with finance Verify student documents during onboarding and admission Manage and respond to queries via calls, emails, and WhatsApp

Required Skills & Qualifications

Bachelor's degree in any discipline 1-3 years of experience in operations, administration, or customer support Basic knowledge of MS Excel / Google Sheets Strong interpersonal and communication skills Excellent organizational and multitasking capabilities Ability to handle multiple responsibilities simultaneously Analytical thinking with a solution-oriented approach
Job Type: Full-time

Pay: ₹12,000.00 - ₹25,000.00 per month

Benefits:

Cell phone reimbursement
Work Location: Hybrid remote in Ernakulam, Kerala