This role will require a decision-support mechanism that helps with everything from building and expanding a team, optimizing day-to-day operations to carrying out high-priority initiatives to tackling the most important strategic questions.You are fundamentally shaping how this company?s going to be .
Key responsibilities:
? Coordination with drivers, fleet owners and internal team till delivery
? Managing complaints/ escalations while journey management of particular vehicle
? Should have experience in vehicle placements follow-up, vehicle tracking & connect with fleet owners, customers, drivers
? De-escalation of issues and follow-up issue to closure
? Adding trip details in the desktop/phone.
? Handling and Training customers on mobile and desktop applications.
? Preparation of Daily MIS for different clients
? Handling Customer queries and providing solutions.
? Follow up to ensure that appropriate actions were taken on customers' requests
? Refer unresolved customer grievances or special requests to Operations? Manager
? Extensively calling up and communicating via other media, multiple stakeholders on a daily basis
? Calling multiple stakeholders extensively
Preferred qualifications:
? Efficient in handling and communicating with customers
? Ability to listen and active problem-solving skills
? Good interpersonal skills, excellent verbal communication & basic written communication
? Basic knowledge of Excel
? Decent knowledge of mobile apps and desktop applications.
? Having prior experience in the transportation industry will be an added advantage.
? Knowledge of regional language
? Ready to work 6 days a week
Job Type: Full-time
Pay: ₹10,553.22 - ₹20,000.00 per month
Work Location: In person
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