The Marriage Fit is seeking a proactive and organized operational manager to join our team. This role involves overseeing day-to-day operations, managing client inquiries, ensuring accurate documentation, and coordinating therapy appointments and follow-ups. The ideal candidate will possess a client-focused approach, strong leadership, and administrative skills to ensure smooth and efficient operations across all therapy-related functions.
Key Responsibilities:
Manage and guide client inquiries professionally, ensuring a positive experience throughout.
Clearly articulate and explain therapeutic services to clients, ensuring clarity and comfort.
Maintain and update accurate records of client interactions, therapy schedules, progress notes, and transaction details.
Coordinate scheduling and follow-ups between therapists and clients to ensure seamless service delivery.
Address client concerns promptly and provide precise information about therapy services and procedures.
Oversee financial transactions, ensuring accuracy and proper documentation.
Ensure client confidentiality and uphold ethical standards in all operational and administrative tasks.
Monitor and manage therapy-related operations, identifying areas for process improvement and ensuring daily smooth functioning.
Qualifications:
MBA, Healthcare Management, Psychology, or a related field.
1-2 years of experience in an operations, administrative, or client-facing role (healthcare or therapy setting preferred).
Strong communication, organizational, and multitasking abilities.
Basic understanding of therapeutic services or a willingness to learn.
Proficiency in scheduling, documentation, and handling sensitive client information.
Familiarity with operational or therapy management software (preferred but not mandatory).