Job Description

Responsibilities:

? Act as the on-site travel customer service representative at the client's office, managing all day-to-day corporate travel needs including flights, hotels, bus, train, cabs, visas, travel insurance, and related services.
? Handle urgent and last-minute bookings or changes with minimal turnaround time.
? Prepare weekly/monthly travel reports for the client's management team.
? Manage end-to-end visa services of customers
? Handle customer inquiries and resolve issues in a timely and professional manner
? Updating daily activities in the project management tool
? Raising customer queries where there is dependency of any internal team member
? Communicating & coordinating with internal & external stakeholders
? Stay updated with industry trends and changes in regulations to ensure operational compliance
? Contribute to the overall operational efficiency and effectiveness of the organization

Qualifications:

? Prior experience in an onsite/implant travel desk role preferred.
? Strong customer service orientation and ability to interact with senior stakeholders.
? Must be fluent in English and Tamil (both spoken and written) for effective communication and documentation.
? Hindi proficiency preferred, spoken Hindi skills will be an advantage.
? Problem-solving mindset to handle travel disruptions and escalations.
? Previous experience in travel customer service is preferred
? Good knowledge of visa-related nuances
? Knowledge of operating travel Global Distribution System (GDS) preferred
? Excellent attention to detail and accuracy in performing tasks
? Proficient in using operational tools, software, and systems
? Strong communication skills, both written and verbal
? Ability to work well in a fast-paced and dynamic environment
? Knowledge of regulatory compliance and industry best practices
? Comfortable with MS tools & especially Excel

Job Type: Full-time

Pay: ?25,000.00 - ?35,000.00 per month

Work Location: In person