We are looking for a proactive and detail-oriented Operations Executive to oversee and streamline daily operational tasks, ensuring exceptional order processing and customer satisfaction. In this role, you will manage the end-to-end order fulfillment process, monitor order statuses, and collaborate with various teams to meet delivery deadlines and resolve issues effectively.
Key Responsibilities
Order Management
Order Processing & Fulfillment: Efficiently handle customer orders to ensure on-time delivery.
Order Status Tracking: Monitor and update the progress of orders, especially those marked as "
in transit.
"
Returns & Non-Delivery Management
RTO
(Return to Origin) Orders: Track and resolve return orders promptly.
NDR
(Non-Delivery Report) Handling: Address issues with non-delivery reports and provide timely updates.
Customer Engagement
Customer Communication: Proactively contact customers for order confirmation, follow-ups, and queries to ensure smooth communication through calls, WhatsApp, and emails.
Inventory & Delivery
Inventory Monitoring: Maintain accurate stock levels and address discrepancies.
Delivery Coordination: Work closely with delivery partners to ensure timely and seamless deliveries.
Qualifications
Minimum HSC or equivalent.
A degree in Operations, Business, or a related field is preferred but not necessary.
Strong communication skills with a customer-first approach.
Ability to multitask and meet deadlines in a dynamic environment.
Experience in logistics, order fulfillment, or customer service is an advantage.
Familiarity with inventory management systems is a plus.
Skills Required
Fluent in Hindi & English is a must.
Excellent problem-solving and organizational skills.
Attention to detail with the ability to handle multiple priorities.
Collaborative mindset and adaptability in a fast-paced environment.
Proficiency in
Microsoft Office
Suite or similar software.
Candidates having e-commerce experience (
Shopify
) is preferred.
If you're a motivated individual who thrives on ensuring operational excellence and delivering top-notch customer experiences, we'd love to hear from you!
(litishia.cherian@baynineventures.com)
Job Types: Full-time, Fresher
Pay: ₹20,000.00 - ₹25,000.00 per month
Work Location: In person
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