Job Description

Date posted: December 3, 2025

Pay: ?25,000.00 - ?35,000.00 per month

Job description:

: Operations Executive - Court and office Operations

Position: Operations Manager

Company: Goodlands

Location: Head Office, Mumbai

Job Type: Full-time

Industry: Sports (Pickleball Equipment and Court Construction)

About Goodlands:

Goodlands is a leading company in the pickleball industry, specializing in high-quality sports products and court construction. With a commitment to excellence and customer satisfaction, we are expanding our team to improve operational efficiency and enhance our service quality.Featured on Shark Tank India Season 4, we are building an energetic and professional team to scale our operations nationwide. We are seeking a highly organized and proactive Operations Manager to oversee and streamline our day-to-day operations at the head office.

Job Summary:

The Operations Manager will be responsible for managing the day-to-day operational activities across Goodlands courts and the head office. This includes staff management, facility maintenance, quality control, and ensuring an exceptional playing experience for customers. The role also involves supporting HR activities, logistics coordination, and event management.

Key Responsibilities

Court & Facility Operations

Conduct regular site visits to ensure smooth functioning of all pickleball courts

Oversee facility maintenance, court readiness & overall cleanliness

Ensure excellent player experience, equipment setup and availability

Support execution of events including tournaments, leagues, and coaching sessions

Record and report any operational or equipment-related issues

Staff Management

Supervise court & office staff -- attendance, grooming & performance

Manage shift schedules & weekly offs as per operational requirements

Conduct training sessions to maintain service and operational standards

Maintain a positive, disciplined and customer-focused team environment

Hiring & HR Support

Assist in interviewing, onboarding, and training new operational staff

Maintain performance monitoring and disciplinary support when needed

Ensure compliance with workplace safety & organizational culture

Operational Administration

Track and maintain stock of court essentials and facility materials

Coordinate logistics for inventory movement and event requirements

Maintain operational reports, checklists, and daily communication updates

Implement efficiency improvements to enhance cost and process management

Qualifications:

- Experience: 3+ years of experience in operations management, preferably in the sports or retail industry.

- Educational Background: Bachelor's degree in Business, Operations Management, or a related field.

- Leadership Skills: Strong leadership and team management abilities, with a track record of building cohesive teams.

- Analytical Skills: Ability to analyze operational data and make data-driven decisions to improve efficiency.

- Problem-Solving: Excellent problem-solving skills with the ability to implement practical solutions for complex operational challenges.

Communication: Strong verbal and written communication skills, with the ability to work collaboratively across departments.

Time Management: Effective organizational and time-management skills to prioritize tasks and meet deadlines.

Benefits:

- Competitive salary

- Opportunities for professional development

- Access to pickleball facilities and events

- A supportive and dynamic work environment

Goodlands is an equal opportunity employer: We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Type: Full-time

Pay: ?200,000.00 - ?400,000.00 per year

Schedule:

Day shift

Supplemental Pay:

Performance bonus

Education:

Bachelor's (Required)

Experience:

Operations: 3 years (Required)

total work: 3 years (Preferred)

Work Location: In person

Job Type: Full-time

Work Location: In person

Job Types: Full-time, Permanent

Pay: ?25,000.00 - ?35,000.00 per month

Work Location: In person