Job Description

Role Summary

Macgence is seeking an Operations & Execution Lead to own end-to-end execution of linguistic, data annotation, and AI training projects. This role is critical in ensuring on-time delivery, quality adherence, and operational scalability across multilingual annotation programs, HITL workflows, and client-driven AI initiatives.

Key ResponsibilitiesProject Execution & Delivery:

Lead end-to-end execution of linguistic, NLP, speech, and data annotation projects Convert client requirements and SOWs into clear execution plans, timelines, and capacity models Ensure daily/weekly delivery commitments are met across annotation and review pipelines Manage multi-stage workflows (annotation ? review ? QA ? client delivery)

Operations Management:

Own operational KPIs: throughput, accuracy, TAT, utilization, rework, SLA adherence Build and optimize scalable annotation and review processes Drive productivity improvements while maintaining linguistic and quality standards Implement SOPs, guidelines, and quality frameworks

Team & Vendor Management:

Manage large-scale teams: linguists, annotators, reviewers, QA leads, vendors Oversee hiring, onboarding, training, and performance management Coordinate with freelance and vendor partners for multilingual capacity Ensure reviewer coverage and quality ownership across languages

Quality & Compliance:

Enforce linguistic quality benchmarks and annotation guidelines Resolve quality escalations, root-cause analysis, and corrective actions Ensure data security, confidentiality, and compliance with client standards

Stakeholder & Client Coordination:

Act as the execution owner for internal and client stakeholders Provide clear status updates, risk flags, and mitigation plans Support client audits, pilot runs, and scale-up phases

Tools & Reporting:

Track delivery using tools like Jira, ClickUp, Sheets, dashboards Build operational reports and forecasts for leadership Use data to drive execution decisions and continuous improvement

Required Skills & Experience:

Strong background in linguistic operations, data annotation, or AI data services Hands-on experience with NLP, speech, vision, or multilingual annotation workflows Proven ability to scale operations under tight timelines Strong analytical, problem-solving, and execution leadership skills Excellent communication with internal teams and global clients

Preferred Experience:

Experience working with HITL workflows Exposure to LLM training data, RLHF, ASR, TTS, NER, POS, intent classification Experience managing multilingual programs at scale

Why Join Macgence:

Work on cutting-edge AI and language data projects High ownership role with direct impact on delivery and growth Opportunity to build and scale global linguistic operations

Website -

www.macgence.com

If interested, please share your resume on kanak.t@macgence.com

Job Type: Full-time

Pay: ?200,000.00 - ?500,000.00 per year

Work Location: In person