Job Description

Key Responsibilities1. Patient Assistance & Guidance

Welcoming patients and helping them with registration, admission, and discharge procedures. Explaining hospital policies, treatment plans, and billing details in simple language. Guiding patients/families about facilities, departments, and services available.

2. Communication & Coordination

Acting as the point of contact between doctors, nurses, and patients. Coordinating appointments, diagnostic tests, and follow-ups. Updating patients and attendants regarding the progress of treatment or procedures.

3. Administrative Support

Assisting in filling consent forms, insurance forms, and other documentation. Maintaining patient records and ensuring accuracy of data. Coordinating with TPA/insurance desk for cashless or reimbursement-related support.

4. Patient Experience & Satisfaction

Handling patient queries, concerns, or complaints in a professional manner. Ensuring patients feel comfortable, respected, and supported during their stay. Collecting patient feedback and reporting it to hospital management.

5. Clinical Coordination (Non-medical but supportive)

Ensuring patients reach the right department/doctor on time. Coordinating with nursing and support staff for patient needs. Following up on investigations, reports, and scheduling consultations.

6. Emergency & Special Cases

Assisting in emergency admissions and ensuring smooth coordination with casualty/ER. Helping critical patients and their attendants with quick movement through processes. Supporting international or outstation patients with logistics and documentation.
Job Type: Full-time

Pay: ?12,807.89 - ?25,000.00 per month

Benefits:

Health insurance Provident Fund
Work Location: In person