Job Description

Overview:

Purpose of Role

This Job is for T1 Line Support to AT&T Customers Extended Days ( 5 x 8hour shifts mon - sun )

Responsibilities:

Principle Duties and Responsibilities:

Executing consistent tasks via workflow tooling to triage new issues Communications via telephone calls to/from Customers plus interactive chat sessions Engagement of Specialist teams as directed by workflow tooling/procedures Basic Troubleshooting

Qualifications:

1. Operating Systems

o Proficient in administering Windows, Linux, environments

o Command-line expertise (PowerShell, Bash, etc.)
2. Network Management

o Understanding of TCP/IP, DNS, DHCP, VPNs, firewalls, routing, and switching

o Troubleshooting network connectivity issues
3. Server Administration

o Installing, configuring, and maintaining physical and virtual servers (VMware, Hyper-V)

o Monitoring server health and performance
4. User and Permission Management

o Managing user accounts, groups, and permissions (Active Directory, LDAP)
5. Security

o Implementing and maintaining security policies

o Managing firewalls, antivirus, patch management, and intrusion detection
6. Backup and Recovery

o Configuring and testing backup systems

o Disaster recovery planning and execution
7. Scripting and Automation

o Writing scripts to automate routine tasks (PowerShell, Python, Bash, etc.)
8. Cloud Platforms (increasingly important)

o Familiarity with Azure, ServiceNow, Devops skills

o Managing hybrid cloud/on-premises environments
9. Software and Application Support

o Installing and updating software

o Troubleshooting applications and services