Job Description

OpenShift & OpenStack Platform Engineer
Remote Canada
Responsibilities:
General:
Work with technology partner(s) as required to open tickets, update tickets, resolve tickets Communicate with clients as required for updates/escalation and ticket closure upon resolution Handle all escalation to Level 3 for clients or technology partner(s)
OpenShift:
Provide Kubernetes expertise across multiple distributions, with a primary focus on Red Hat OpenShift
Use OpenShift command line (cli) and GUI/API to login and troubleshoot effected systems with OpenShift 3 and 4 +
Support and troubleshooting of OpenShift SDN/CNI network plugins, multi-homed hosts, and Kubernetes networking
Support storage requirements, storage classes, CSI drivers and uses in the context of OpenShift, types, backends
Support and manage Kubernetes Operators and lifecycle management
Work with Git/Source Code Management, pipelines, Ansible, and other automation tooling
Support OpenShift architecture and design, roles, and node types
Investigating OpenShift SDN/CNI network plugins, multi-homed hosts, and Kubernetes networking issues, including escalation to networking teams as required
Reviewing connected storage requirements, storage classes, CSI drivers and uses in the context of OpenShift, types, backends, and escalation to storage teams as required
Troubleshooting Kubernetes Operators and lifecycle management to support platform operational status
Leverage clients and OpenShift monitoring, and visibility systems as needed for problem validation, additional metrics
Develop and enhance existing automation, build additional code to enhance efficiency and processes
OpenStack:
Use OpenStack command line (cli) and GUI/API experience to login to effected systems with OpenStack 13 and 16 +
Support OpenStack architecture and design, roles, and node types
Support and troubleshoot OpenStack network plugins such as Juniper Contrail, hardware passthrough such as SR-IOV for networking and GPU
Support and resolve connected storage issues related to OpenStack types and backends, and escalation to storage teams as required
Work with Git/Source Code Management, pipelines, Ansible, and other automation tooling
Develop and enhance existing automation, build additional code to enhance efficiency and processes
Qualifications:
experience in an operational role e.g. Linux Admin, DevOps Engineer, SRE, or Software Engineer supporting Production platforms
experience with application/development team enablement and onboarding, support of application teams with an active user base; managed through a change management process Hands-on experience with enterprise Kubernetes distributions, RedHat OpenShift Container Platform is an asset
Experience with architecture, design, deployment or administration on any cloud container platform (e.g. OpenShift, EKS, AKS, GKE, Tanzu, Cloud Foundry, etc.)
OpenStack architecture, design, deployment, and operational management experience
Testing methodologies, CI/CD tooling experience (Jenkins, Tekton, etc.)
Demonstrate knowledge of cloud-native engineering and experience with developing/using CI/CD pipelines
Platform observability (Dynatrace, Datadog, Prometheus, Grafana), Alerting (PagerDuty, Healthwatch, Alertmanager)
Experience with CLI and management tools such as oc, kubectl, Helm, openstack, etc. GitOps and workfows using Customize for declarative management of Kubernetes objects Infrastructure automation experience using Terraform or Ansible playbooks or equivalent automation tools
Experience with SCM Tools such as Git/Subversion/Gerrit
Bash/Shell scripting knowledge