Job Description

A hotel front office job, often called front desk or reception, primarily involves interacting with guests, handling check-ins and check-outs, managing reservations, and providing information about the hotel and local area. They are the first and last point of contact for guests, and their role is crucial in creating a positive and welcoming experience. Key Responsibilities of a Hotel Front Office Staff Member:

Guest Check-in and Check-out:

Registering guests, assigning rooms, and handling the payment process during check-in and check-out.

Reservations Management:

Processing reservations made online, by phone, or in person.

Guest Assistance:

Providing information about hotel facilities, services, and local attractions.

Handling Guest Inquiries and Complaints:

Addressing guest requests, concerns, and complaints in a professional and timely manner.

Maintaining a Welcoming Environment:

Ensuring the front desk area is clean, organized, and welcoming.

Communication and Coordination:

Communicating effectively with other hotel departments (housekeeping, maintenance, etc.) to ensure guest needs are met.

Security:

Being aware of suspicious activities and following safety protocols.

Payment Processing:

Handling guest payments and verifying credit card information.

Upselling and Promotion:

Informing guests about hotel promotions and special offers.
Essential Skills for Front Office Staff:

Excellent Communication Skills:

Being able to clearly and effectively communicate with guests in person, by phone, and in writing.

Customer Service Skills:

Providing friendly, helpful, and efficient service to guests.

Problem-Solving Skills:

Being able to handle guest issues and complaints calmly and effectively.

Organizational Skills:

Managing multiple tasks and priorities efficiently.

Computer Skills:

Proficiency in using hotel management systems and other relevant software.

Knowledge of Local Area:

Being able to provide information about local attractions and services.
In essence, a hotel front office employee is the face of the hotel, and their role is critical in creating a positive and memorable experience for guests.

Job Type: Full-time

Pay: ?11,046.18 - ?28,809.59 per month

Benefits:

Food provided Leave encashment Paid sick time
Schedule:

Day shift Monday to Friday Rotational shift
Language:

Hindi (Preferred) English (Preferred)
Work Location: In person

Application Deadline: 07/07/2025