Job Description

I WARM GREETING FROM RIVERA MANPOWER SERVICES : Walkin event at Mphasis for Technical Support/Extreme good communication/Service desk. For further details please call: Between 10am to 6pm. Contact : Shravya S 9742733456 (kindly whatsapp incase the number is busy) Openings available: Process Name: International Voice /IT Help Desk/ Customer Service Profile Shift Timings: US Shift Work Location : Bangalore Experience : ONLY FRESHERS Salary Package : 3.8 LPA Rounds of Interviews : HR round /Voice & Accent/technical round / Ops round Graduate Qualifications : Any Graduates Post-Graduate Qualifications : Any Post-Graduates Experience Needed : Candidates who are Fresher\'s / Recent Graduates / Only Graduates with all marks card. Experience in International BPO / Call Center / Client Servicing / Customer Service / Marketing / Sales / KPO / ITES or any other relevant domain can apply ROLES & RESPONSIBILITY : Customer Focus Take ownership of each customer while empathizing and prioritizing customer needs. Resolve conflicts and manage customer expectations. Determine customer needs and provide appropriate solutions through relationship building. Problem Solving Skills Approach problems logically and with good judgement to ensure the appropriate customer outcome. Make appropriate decisions on behalf of the customer quickly and effectively. Effectively prioritize work to ensure efficiency. Conduct research as needed. DIRECT WALK-INS TO COMPANY LOCATION NOT ALLOWED / ONLINE APPLICATION NOT ALLOWED. Required Candidate profile * Candidates who are Freshers/Recent graduates or relevant experience can apply * Ok to Work in 24/7 Shifts and Night shifts. *Possess good analytical skills - detail oriented *Possess good communication skills, both oral and written Regards Shravya S 9742733456 RIVERA MANPOWER SERVICES

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